Professional Overview

Shirly Jacob is a seasoned IT Service Operations Manager currently based in Chennai, TN, India. With a strong background in IT service management, her expertise spans IT service operations, consultant roles, and leadership positions. Her industry focus includes IT service management, consulting, and operations management.

Experience Summary

Current Role

Shirly Jacob is currently the IT Service Operations Manager at WPP, a position she has held since October 2023. Her key responsibilities include managing IT service operations, ensuring seamless service delivery, and contributing to the organization's IT strategy. Although specific achievements in this role are not available, her experience and expertise in IT service management are expected to make a significant impact.

Career Progression

Shirly's notable previous roles include ServiceNow Consultant, ITSM Consultant and Service Delivery Manager, Senior Lead Specialist, and Capacity Management at Mphasis, as well as Senior Information Technology Consultant at Tata Consultancy Services. Her career trajectory shows consistent growth and a deepening expertise in IT service management. Key achievements and contributions from these roles are not detailed but demonstrate a strong foundation in IT service management and consulting.

Academic Background

Shirly Jacob holds an MBA in Systems from the University of Madras. Although other educational details are incomplete, her MBA specialization in Systems is relevant to her career in IT service management.

Areas of Expertise

Shirly's expertise areas include IT service management, operations management, and consulting. Her technical competencies likely encompass service management platforms like ServiceNow, given her experience as a ServiceNow Consultant. Her leadership and management capabilities are evident from her current and past roles, including IT Service Operations Manager and Service Delivery Manager.

Professional Impact

Although specific notable projects, initiatives, or measurable achievements are not available, Shirly Jacob's career progression and current role indicate a professional with the potential to make a significant impact in IT service operations and management.

Conclusion

Shirly Jacob's professional trajectory demonstrates growth and specialization in IT service management. Currently focused on IT service operations management at WPP, she brings value through her expertise in IT service operations, consulting, and leadership. Her ongoing contributions to the field are expected to reflect her strong educational foundation and extensive experience in IT service management.