Professional Overview
Shivani Nagpal is a seasoned professional currently serving as a Customer Success Manager, leveraging her expertise in cloud services, alliance operations, and sales strategy to drive customer satisfaction and business growth. Her key expertise areas include cloud computing, alliance management, and sales leadership, with a strong industry focus on technology and cloud services.
Experience Summary
Current Role
As a Customer Success Manager at HTC Global Services, Shivani is responsible for ensuring customer satisfaction, identifying new sales opportunities, and developing strategic plans to expand customer relationships. Although specific achievements in her current role are not available, her position underscores her ability to work closely with clients and internal teams to achieve business objectives. Her industry impact is evident in her transition into a customer-facing role, highlighting her capacity to adapt and grow within the technology sector.
Career Progression
Shivani's career is marked by notable progression and growth. Previously, she served as Alliance Operations Lead for Google Cloud at Wipro, Manager of Alliance and Strategy at Xebia, and held various roles at MediaAgility, including Assistant Manager of Google Cloud Sales and Inside Sales Team Lead. These roles demonstrate her career trajectory from sales and consulting to alliance management and customer success, showcasing her versatility and ability to take on increasingly complex responsibilities.
Academic Background
Shivani holds a Bachelor of Technology in Computer Science from Dr. A.P.J. Abdul Kalam Technical University, completed between 2012 and 2016. This foundational education in computer science has provided her with a solid understanding of technological principles, supporting her career in the tech industry.
Areas of Expertise
Her areas of expertise include industry-specific skills in cloud computing, particularly with Google Cloud services, as well as technical competencies in sales strategy, alliance management, and customer success. Shivani also possesses leadership and management capabilities, evident from her progression to team lead and managerial roles.
Professional Impact
Although specific details on notable projects or initiatives are not provided, Shivani's career path indicates significant contributions to the technology and cloud services sector. Her measurable achievements can be inferred from her consistent career advancement and the responsibilities entrusted to her.
Conclusion
Shivani Nagpal's professional trajectory is characterized by steady growth, strategic role transitions, and a deepening expertise in cloud services and customer success. Currently focused on delivering exceptional customer experiences as a Customer Success Manager, Shivani brings a unique blend of technical knowledge, sales acumen, and managerial capabilities to her role. Her value proposition lies in her ability to bridge the gap between customer needs and business objectives, driving satisfaction and growth in the technology sector.
