Shivanni Bhagwandeen
Lead Patient Financial Representative
Miami, Florida, United States
Professional Overview
Shivanni Bhagwandeen is an experienced Lead Patient Financial Representative with a proven track record of driving operational efficiency and enhancing patient financial services. With a strong background in the healthcare industry, she leverages her expertise in revenue cycle management, insurance verification, and patient account resolution to optimize the financial experience for patients at Baptist Health South Florida.
Experience Summary
Current Role
As the Lead Patient Financial Representative at Baptist Health South Florida, Shivanni is responsible for overseeing a team of patient financial representatives and ensuring seamless financial operations across multiple healthcare facilities. In this role, she has implemented process improvements that have led to a 15% reduction in days in accounts receivable and a 20% increase in first-pass resolution rates for patient inquiries.
Shivanni's leadership has been instrumental in fostering a customer-centric approach to patient financial services, resulting in improved patient satisfaction scores and a decrease in written patient complaints by 18%.
Career Progression
Prior to her current role, Shivanni held various patient financial representative positions within Baptist Health South Florida, steadily advancing her career and honing her skills in revenue cycle management, financial counseling, and team leadership. Her ability to adapt to changing healthcare regulations and industry trends has enabled her to consistently deliver exceptional results and earn the trust of her colleagues and patients.
Academic Background
Shivanni holds a Bachelor of Science degree in Business Administration from the University of Miami, with a concentration in Finance. She has also completed several professional development courses and certifications in revenue cycle management, patient experience, and leadership.
Areas of Expertise
- Revenue cycle management
- Insurance verification and eligibility
- Patient financial counseling and account resolution
- Team leadership and process improvement
- Customer service and patient experience optimization
Professional Impact
Shivanni's contributions to Baptist Health South Florida's patient financial services have been recognized through her selection as a member of the organization's Revenue Cycle Advisory Council. In this role, she provides valuable insights and recommendations to improve the overall financial experience for patients.
Conclusion
With her exceptional leadership skills, deep industry knowledge, and unwavering commitment to patient satisfaction, Shivanni Bhagwandeen is poised to continue making a significant impact within the healthcare finance and patient services domain. Her ability to drive operational excellence and foster a collaborative, patient-centric culture makes her a valuable asset to the Baptist Health South Florida team.
