Professional Overview
Shivapriya Guha is a seasoned Commercial Operations Specialist with a strong background in managing complex operations and driving business growth. Currently based in Bengaluru, KA, India, Shivapriya leverages expertise in process improvement, project management, and team leadership to deliver high-impact results. With a focus on the IT and consulting industries, Shivapriya excels in roles that require strategic thinking, collaboration, and adaptability.
Experience Summary
Current Role
As a Commercial Operations Specialist at Accenture (2022-07-01 to Present), Shivapriya is responsible for optimizing commercial operations, driving business development, and ensuring seamless project execution. Key achievements include:
- Streamlining operational processes to enhance efficiency and reduce costs
- Collaborating with cross-functional teams to drive business growth and expansion
- Developing and implementing strategic plans to improve project delivery and client satisfaction
Career Progression
Shivapriya's career trajectory showcases a steady progression of roles with increasing responsibility:
- Program Management Office Consultant at Deloitte (2021-08-01 to 2022-07-01): Provided expert guidance on program management and operational improvement initiatives
- Program Management Office Lead at Tata Consultancy Services (2016-01-01 to 2021-08-01): Led teams in delivering high-profile projects, ensuring timely completion, and exceeding client expectations
- CRM Operations Lead at IBM Pvt India (Concentrix) (2015-01-01 to 2015-10-01): Managed CRM operations, drove process improvements, and Enhanced customer satisfaction
Academic Background
Shivapriya holds a Master's Degree in Lean Six Sigma from ISEL (2018-2019) and a B.Tech in Electronics & Communication from West Bengal University of Technology, Kolkata (2006-2010). The Master's degree has equipped Shivapriya with advanced knowledge of process improvement methodologies, while the B.Tech has provided a solid foundation in technology and engineering principles.
Areas of Expertise
Shivapriya's expertise spans:
- Industry-specific skills: IT, consulting, and operations management
- Technical competencies: Process improvement, project management, and team leadership
- Leadership and management capabilities: Strategic planning, collaboration, and change management
Professional Impact
Notable achievements include:
- Successfully streamlining operations to reduce costs and enhance efficiency
- Driving business growth through strategic planning and collaboration
- Delivering high-impact projects that exceed client expectations
Conclusion
With a strong professional trajectory, Shivapriya is currently focused on driving business growth and operational excellence in the IT and consulting industries. As a seasoned Commercial Operations Specialist, Shivapriya offers a unique blend of strategic thinking, technical expertise, and leadership capabilities, making a valuable addition to any organization seeking to enhance its operations and drive business success.
