Professional Overview
Shruthi L is a seasoned professional currently serving as a Customer Success Manager - Cloud Data Engineer and Business Intelligence at EY, located in Bengaluru, KA, India. Her key expertise areas include cloud data engineering, business intelligence, and customer success management, with a strong industry focus on technology and consulting.
Experience Summary
Current Role
As a Customer Success Manager, Shruthi's current position involves managing customer relationships, driving cloud data engineering and business intelligence solutions, and ensuring customer satisfaction. Her key responsibilities include strategically aligning EY's services with client needs, leveraging cloud technologies to drive business growth, and fostering long-term partnerships. Notable achievements in her current role include successful cloud migration projects and implementation of business intelligence solutions for key clients, leading to significant revenue growth and enhanced customer satisfaction.
Career Progression
Shruthi's career trajectory spans over 15 years, with notable previous roles including CSI Manager, Manager at EY, Functional Quality Manager at IBM India, Sr. SQA Analyst at Xerox, and Quality Engineer and Design Engineer at Universal Flexibles Pvt Ltd. Throughout her career, she has demonstrated consistent growth, taking on increasingly complex responsibilities and contributing significantly to her organizations through process improvements, quality assurance, and team leadership.
Academic Background
Shruthi holds a Master of Business Administration (MBA) in Operations Research from Indira Gandhi National Open University and a BE in Mechanical from Visvesvaraya Technological University. Her academic background has provided a solid foundation in operations research, mechanical engineering, and business administration.
Areas of Expertise
Shruthi's areas of expertise include cloud data engineering, business intelligence, customer success management, quality assurance, and operations research. She possesses strong technical competencies in cloud technologies, data analytics, and software quality assurance. Additionally, she has demonstrated leadership and management capabilities through her experience in team management, process improvement, and strategic planning.
Professional Impact
Shruthi has contributed to several notable projects and initiatives, including cloud migration and business intelligence implementation for key clients. Her work has resulted in significant revenue growth, enhanced customer satisfaction, and improved operational efficiencies. She continues to make meaningful contributions to the technology and consulting industries through her expertise and leadership.
Conclusion
Throughout her professional trajectory, Shruthi has consistently demonstrated her ability to adapt, grow, and contribute to her organizations. Currently focused on driving customer success through cloud data engineering and business intelligence solutions, she offers a unique value proposition as a seasoned leader with a strong blend of technical, business, and managerial expertise.
