Professional Summary
Professional Overview
Shubhashish Gaurav is a seasoned digital banking professional with over 8 years of experience in the financial services industry. As the AVP - Digital Banking at Kotak 811, he is responsible for driving the strategic roadmap and innovative product development for Kotak's cutting-edge digital banking platform.
Experience Summary
Current Role
In his current role as AVP - Digital Banking at Kotak 811, Shubhashish is spearheading the development and implementation of Kotak's digital banking solutions. He is responsible for defining the product strategy, overseeing the design and development of new features, and ensuring seamless user experiences. Under his leadership, Kotak 811 has consistently maintained its position as one of the most advanced and customer-centric digital banking platforms in the Indian market.
Career Progression
Prior to his current role, Shubhashish held various product management positions at leading organizations. As a Product Manager at Publicis Sapient and ICICI Bank, he gained extensive experience in digital product development, customer insights analysis, and agile project delivery. He also served as a Principal Consultant at PeopleStrong, where he leveraged his expertise in HR technology and organizational transformation to drive innovative solutions.
Shubhashish began his career as a System Engineer at Tata Consultancy Services, where he honed his technical skills and gained valuable experience in IT project management. His diverse background, ranging from equity research to presales consulting, has equipped him with a well-rounded understanding of the financial services industry and the evolving digital landscape.
Academic Background
Shubhashish holds a Bachelor's degree in Computer Science from Jadavpur University, where he graduated with distinction. He has also completed several professional certifications, including Product Management from Pragmatic Institute and Agile Scrum Foundations from the Scrum Alliance.
Areas of Expertise
- Digital banking product strategy and innovation
- User experience design and customer-centric product development
- Agile project management and cross-functional collaboration
- Financial services industry knowledge and technology integration
- Data-driven decision-making and analytics-driven product enhancement
Professional Impact
Under Shubhashish's leadership, Kotak 811 has consistently outperformed industry benchmarks, with its digital customer base growing by over 25% year-on-year. He has spearheaded the launch of several award-winning features, including a seamless digital onboarding process and a personalized financial management tool, which have been instrumental in enhancing customer engagement and loyalty.
Shubhashish's contributions extend beyond his immediate role, as he actively participates in industry forums and thought leadership initiatives. He is a regular speaker at digital banking conferences and has published articles on the future of banking technology in leading industry publications.
Conclusion
With his deep expertise in digital banking, product innovation, and customer-centric thinking, Shubhashish Gaurav is poised to drive Kotak 811's continued success and solidify its position as a market leader in the digital banking landscape. His passion for technology, combined with his strategic vision and collaborative approach, make him a valuable asset to Kotak's digital transformation journey.
