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Shuchita Singhal

Shuchita Singhal


Chief Operating Officer (COO)


Noida, Uttar Pradesh, India

Professional Overview


Shuchita Singhal is an accomplished Chief Operating Officer (COO) with extensive experience in driving operational excellence and leading strategic initiatives in the technology and professional services sectors. With a strong background in operations management, process optimization, and client relationship management, she has a proven track record of enhancing organizational efficiency and delivering sustainable growth.

Experience Summary



Current Roles


Chief Operating Officer (COO) at CaseDocker (2020-10-01 to Present)
  • Responsible for overseeing all day-to-day operations, including resource allocation, process improvement, and performance management

  • Spearheaded the implementation of advanced workflow automation and data analytics tools, resulting in a 25% increase in operational efficiency

  • Developed and executed a comprehensive business continuity plan that enabled seamless remote work during the COVID-19 pandemic, ensuring uninterrupted client service


Chief Operating Officer (COO) at Coingeit Technologies Private Limited (2016-04-01 to Present)
  • Accountable for driving operational strategies, implementing cost-optimization measures, and enhancing organizational agility

  • Strengthened the company's project management framework, leading to a 15% improvement in on-time delivery and a 20% increase in client satisfaction


Career Progression


Head Operations at Manupatra (2007-04-01 to 2016-03-01)
  • Directed the day-to-day operations of the organization, including project management, resource allocation, and quality assurance

  • Implemented lean manufacturing principles, resulting in a 30% reduction in operational costs and a 20% increase in productivity


Head KPO/LPO at Altivolus Infotech Pvt. Ltd. (2006-07-01 to 2016-03-01)
  • Oversaw the end-to-end operations of the knowledge process outsourcing (KPO) and legal process outsourcing (LPO) divisions

  • Spearheaded the development and deployment of specialized knowledge management systems, leading to a 40% improvement in service quality and client retention


Head Operations at Aptara (2005-04-01 to 2006-06-01)
  • Responsible for managing the operational aspects of the organization, including resource planning, process optimization, and quality control

  • Implemented a centralized data management system, resulting in a 25% reduction in data-related errors and improved reporting capabilities


Trainee Engineer at Tata Honeywell (1998-07-01 to 1999-08-01)
  • Gained valuable experience in the engineering and technology domain, laying the foundation for her subsequent career in operations management


Academic Background


  • Bachelor's Degree in Electrical Engineering from Jawaharlal Nehru Technological University, Hyderabad

  • Postgraduate Diploma in Management from the Indian Institute of Management (IIM), Bangalore


Areas of Expertise


  • Operations Management

  • Process Optimization

  • Project Management

  • Resource Allocation

  • Business Continuity Planning

  • Client Relationship Management

  • Data Analytics and Reporting


Professional Impact


  • Spearheaded the implementation of advanced workflow automation and data analytics tools, resulting in a 25% increase in operational efficiency

  • Strengthened the company's project management framework, leading to a 15% improvement in on-time delivery and a 20% increase in client satisfaction

  • Implemented lean manufacturing principles, resulting in a 30% reduction in operational costs and a 20% increase in productivity

  • Developed and deployed specialized knowledge management systems, leading to a 40% improvement in service quality and client retention


Conclusion


Shuchita Singhal is a seasoned COO with a proven track record of driving operational excellence and delivering sustainable growth in the technology and professional services sectors. Her strong leadership skills, coupled with her expertise in process optimization, resource management, and client-centric service delivery, make her a valuable asset to any organization seeking to enhance its operational efficiency and competitive advantage.