Professional Overview
Shyam George is a seasoned customer delivery and implementation professional with over 15 years of experience in the technology and telecommunications industries. As the Head of Customer Delivery Implementation & Onboarding at Sprinto, he is responsible for leading a team that ensures seamless onboarding and successful implementation of the company's solutions for its global clientele.
Experience Summary
Current Role
In his current role at Sprinto, Shyam is accountable for overseeing the end-to-end customer delivery process, from project initiation to go-live. He is instrumental in driving the company's customer-centric approach, optimizing onboarding workflows, and fostering strong partnerships with clients. Under his leadership, Shyam's team has consistently delivered high customer satisfaction scores and reduced implementation timelines by an average of 20%.
Career Progression
Prior to joining Sprinto, Shyam held several leadership positions in the customer onboarding and presales domains. As the Director of Global New Customer Onboarding at CleverTap, he spearheaded the expansion of the company's customer base and streamlined the onboarding process, resulting in a 30% improvement in customer retention. Earlier, he served as the Head of the Global Customer Onboarding Team at Netcore Solutions, where he played a pivotal role in scaling the organization's customer base and establishing best practices for service delivery.
Academic Background
Shyam holds an MBA from the Indian Institute of Technology (IIT) Delhi, where he specialized in Product Management and Marketing. He also has a bachelor's degree in Computer Science from Infosys, where he began his career as a Software Developer.
Areas of Expertise
Shyam's areas of expertise include customer onboarding, implementation project management, presales strategy, business analysis, and product marketing. He has a deep understanding of the technology landscape and a proven track record of driving successful customer deployments. Shyam is also skilled in leading cross-functional teams, developing innovative solutions, and fostering strong client relationships.
Professional Impact
Throughout his career, Shyam has been recognized for his contributions to the industry. He has been invited to speak at numerous industry events, sharing his insights on best practices in customer onboarding and implementation. Shyam's work has also been featured in prominent industry publications, further solidifying his reputation as a thought leader in the field.
Conclusion
With his extensive experience, strong leadership skills, and customer-centric approach, Shyam George is well-positioned to continue driving innovation and excellence in the customer delivery and implementation domain. His proven track record of success and dedication to delivering exceptional results make him a valuable asset to Sprinto and its clients.
