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Sid Kapoor

Sid Kapoor


Senior Client Success Manager | London, England, United Kingdom

Professional Overview



Sid Kapoor is a seasoned Client Success professional with over 15 years of experience helping organizations drive growth and build lasting relationships with their customers. As a Senior Client Success Manager at FundApps, he is responsible for ensuring the successful onboarding and ongoing support of the company's top-tier clients, while also contributing to the development of innovative client success strategies.

Experience Summary



Current Role


As the Senior Client Success Manager at FundApps, Sid is instrumental in delivering exceptional customer experiences and driving client satisfaction and retention. He serves as the primary point of contact for the company's most strategic accounts, collaborating closely with cross-functional teams to proactively address client needs, identify growth opportunities, and ensure the successful implementation and utilization of FundApps' regulatory compliance solutions.

Career Progression


Prior to joining FundApps, Sid held various leadership roles in client success and customer growth, including Head of Account Management & Customer Success at Feed Me Seymour Health and Senior Customer Success Manager at LinkedIn. Throughout his career, he has demonstrated a strong track record of driving business impact, improving customer loyalty, and contributing to the overall success of the organizations he has served.

Academic Background


Sid holds a Bachelor of Science (BSc) in Business Management from the University of Kent, where he graduated with Honors. He is also a certified Project Management Professional (PMP) and has completed executive education programs in Strategic Client Management and Customer Success Leadership.

Areas of Expertise


  • Client Relationship Management

  • Customer Success Strategy and Execution

  • Account Growth and Expansion

  • Cross-functional Collaboration and Stakeholder Engagement

  • Data-driven Decision Making and Insights Generation

  • Project Management and Process Optimization


Professional Impact


  • Spearheaded the strategic onboarding and support of FundApps' largest and most complex clients, resulting in a 95% client retention rate and a 20% increase in revenue from existing accounts.

  • Developed and implemented a comprehensive customer success framework at Feed Me Seymour Health, leading to a 35% improvement in customer satisfaction and a 25% increase in client referrals.

  • Served as the Go Green Co-Lead for LinkedIn's UK operations, driving the company's sustainability initiatives and fostering a more eco-conscious workplace culture.


Conclusion


Sid Kapoor is a results-driven Client Success leader with a proven ability to build strong, collaborative relationships with clients and cross-functional teams. His deep understanding of the regulatory compliance landscape, combined with his expertise in driving customer success and growth, makes him a valuable asset to FundApps and its clients. Sid is committed to continuously improving the client experience and contributing to the overall success of the organizations he serves.