Sigalit Dvorkin
Customer Success Lead - EU & APAC
Professional Overview
Sigalit Dvorkin is an experienced customer success professional with a strong track record of driving client satisfaction and business growth. As the Customer Success Lead for EU and APAC regions at Enabley, she leverages her expertise in client relations, process optimization, and team leadership to ensure exceptional customer experiences and maximize the value delivered to clients.
Experience Summary
Current Role
Sigalit currently serves as the Customer Success Lead - EU & APAC at Enabley, a leading provider of customer success solutions. In this role, she is responsible for overseeing the customer success efforts for the company's European and Asia-Pacific client base. Key responsibilities include:
- Developing and implementing comprehensive customer success strategies to drive client satisfaction and retention
- Managing a team of customer success professionals to ensure consistent service delivery and proactive support
- Analyzing customer data and feedback to identify areas for improvement and inform product roadmap
- Collaborating cross-functionally with sales, marketing, and product teams to align on customer needs and deliver tailored solutions
- Driving process improvements and automation to enhance the efficiency and scalability of customer success operations
Career Progression
Prior to her current position, Sigalit held various client-facing roles that have honed her understanding of customer success best practices. She served as a Customer Success Manager at Enabley, where she successfully managed a portfolio of key accounts and implemented strategies to improve customer health and advocacy. Additionally, she gained experience in operations and client management while working at Muza Dance Academy and the Israel Defense Forces.
Academic Background
Sigalit holds a Bachelor's degree in Business Administration from Ben-Gurion University of the Negev, where she specialized in management and organizational behavior.
Areas of Expertise
- Customer success strategy and implementation
- Client relationship management and account growth
- Process optimization and operational efficiency
- Cross-functional collaboration and stakeholder management
- Data-driven decision making and performance analysis
- Team leadership and talent development
Professional Impact
During her tenure at Enabley, Sigalit has consistently demonstrated her ability to drive positive business outcomes for the company and its clients. Some of her key accomplishments include:
- Implemented a proactive customer outreach program that resulted in a 15% increase in customer satisfaction scores
- Spearheaded the development of a customer health scoring model that enabled the team to identify and address at-risk accounts more effectively
- Led the successful onboarding and integration of a major enterprise client, resulting in a 20% increase in contract value within the first year
Conclusion
With her extensive experience in customer success, strong leadership skills, and a results-oriented approach, Sigalit Dvorkin is poised to continue driving exceptional customer experiences and contributing to the growth and success of Enabley in the EU and APAC markets.
