Simon Fowles
Vice President of Customer Success, Candex
Professional Overview
Simon Fowles is an experienced business leader with a proven track record in customer success, procurement operations, and strategic transformation. As the Vice President of Customer Success at Candex, he is responsible for driving exceptional customer experiences, ensuring high satisfaction, and championing the company's growth initiatives.
Experience Summary
Current Role
As the Vice President of Customer Success at Candex, Simon is responsible for overseeing all aspects of the company's customer success function, including account management, client relationships, and service delivery. He works closely with cross-functional teams to identify and implement strategies that enhance customer outcomes, reduce churn, and drive business growth.
Career Progression
Prior to joining Candex, Simon held various leadership roles at BT, where he demonstrated his expertise in procurement operations, fintech integrations, and strategic transformation. As the Senior Manager of Procurement Operations (Fintech Integrations), he led the integration of critical fintech solutions, improving operational efficiency and driving cost savings. Earlier in his career, he served as the Senior Synergies Delivery Manager during the EE (post-merger) integration at BT, and as the Senior Strategy Manager for the Customer Transformation Programme.
In addition to his corporate experience, Simon has served as an Advisory Board Member for a stealth mode fintech startup and as an Advisor for GenGame Ltd., where he provided strategic guidance and industry insights.
Academic Background
Simon holds a Master of Business Administration (MBA) from the Tuck School of Business at Dartmouth, where he specialized in strategic management and finance.
Areas of Expertise
- Customer success management
- Procurement operations
- Fintech integration
- Strategic transformation
- Program and project management
- Cross-functional collaboration
- Business strategy and growth
Professional Impact
Throughout his career, Simon has demonstrated a strong ability to drive operational improvements, enhance customer experiences, and deliver tangible business results. His expertise in fintech integration and strategic transformation has enabled him to streamline processes, optimize costs, and position organizations for sustained growth.
Conclusion
With his extensive experience in customer success, procurement operations, and strategic leadership, Simon Fowles is well-equipped to drive Candex's customer-centric initiatives and contribute to the company's continued success. His strategic vision, collaborative approach, and proven track record make him a valuable asset to the organization.
