Simone Telloli
Artificial Intelligence Specialist | Milan, Lombardy, Italy
Professional Overview
Simone Telloli is an Artificial Intelligence Specialist with extensive experience in the banking and telecommunications industries. He possesses a strong background in customer care, billing, accounting, and IT support, which he has leveraged to drive innovation and digital transformation in his current role.
Experience Summary
Current Role
Simone has been an Artificial Intelligence Specialist at Banco BPM since July 2015. In this role, he is responsible for researching, developing, and implementing AI-powered solutions to enhance the bank's customer service, operational efficiency, and risk management capabilities. He has spearheaded the integration of machine learning and natural language processing technologies to automate various banking processes, resulting in improved customer satisfaction and cost savings.
Career Progression
Prior to his current position, Simone held several customer-facing and back-office roles, including Customer Care Assistant at Banco BPM, Operatore Customer Care & Billing, Contabilità, fatturazione, recupero crediti at Hutchison H3g, and Customer Care & Billing, Contabilità, recupero crediti at GERI HDP S.r.l. He also gained experience as a Webmaster at ITM Web and an Operatore customer care, supporto IT 1' livello, impiegato back office at E-Care S.p.a. This diverse background has equipped Simone with a comprehensive understanding of the banking and telecommunications industries, allowing him to identify and address pain points effectively in his current AI-focused role.
Academic Background
Simone holds a Bachelor's degree in Computer Science from the University of Milan, where he specialized in artificial intelligence, machine learning, and data analytics.
Areas of Expertise
- Artificial Intelligence and Machine Learning
- Natural Language Processing
- Banking and Financial Services
- Customer Service and Support
- Billing and Accounting
- IT Support and Troubleshooting
- Project Management and Collaboration
Professional Impact
As an Artificial Intelligence Specialist at Banco BPM, Simone has played a crucial role in driving the bank's digital transformation initiatives. He has led the implementation of AI-powered chatbots and virtual assistants, improving the bank's customer service and reducing response times by up to 30%. Additionally, Simone has developed machine learning models to enhance the bank's risk management and fraud detection capabilities, resulting in a significant reduction in financial losses.
Conclusion
Simone Telloli is a versatile and innovative Artificial Intelligence Specialist with a proven track record of leveraging technology to drive operational improvements and enhance customer experiences. His diverse background and expertise in banking, telecommunications, and IT make him a valuable asset to Banco BPM, where he continues to spearhead the integration of cutting-edge AI solutions to transform the organization and meet the evolving needs of its customers.
