Sofia Figueroa's Professional Summary
Professional Overview
Sofia Figueroa is an accomplished professional with a diverse background in strategy, product management, and customer experience. As a current MBA candidate at the prestigious Stanford University Graduate School of Business, she is poised to further enhance her expertise and drive meaningful impact in the technology and e-commerce industries.
Experience Summary
Current Role
Sofia is currently pursuing her MBA at Stanford University, where she is honing her strategic and leadership skills. As an MBA candidate, she is actively engaged in coursework, case studies, and extracurricular activities that prepare her for a successful transition into a senior leadership role.
Career Progression
Prior to her MBA studies, Sofia held various roles of increasing responsibility at Mercado Libre and VTR. As an Assistant Manager at Mercado Libre, she was instrumental in driving customer insights and growth initiatives, contributing to the company's market expansion and customer satisfaction. At VTR, she led the customer experience and churn management teams, implementing innovative strategies that resulted in significant improvements in customer retention.
Earlier in her career, Sofia gained valuable experience as a Management Consultant at Montblanc Consulting, where she advised clients on strategic initiatives and operational optimization. She also held internships at Capta Hydro and FMC Corporation, further diversifying her industry exposure and developing her problem-solving abilities.
Academic Background
Sofia holds a Bachelor's degree in Mechanical Engineering from Pontificia Universidad Católica de Chile, where she was actively involved in the Mechanical Engineering Student Body, serving as the President and contributing to various initiatives.
Areas of Expertise
- Strategic planning and execution
- Product management and innovation
- Customer experience and retention
- Data-driven decision making
- Cross-functional collaboration and leadership
Professional Impact
During her tenure at Mercado Libre, Sofia played a pivotal role in shaping the company's customer insights and growth strategies, leading to increased customer satisfaction and market expansion. At VTR, her leadership in the customer experience and churn management teams resulted in significant improvements in customer retention and loyalty.
Conclusion
With her strong academic background, diverse industry experience, and the strategic insights she is gaining through her MBA program, Sofia Figueroa is poised to make a significant impact in the technology and e-commerce sectors. Her commitment to driving innovation, enhancing customer experiences, and delivering measurable results positions her as a valuable asset to any organization seeking to achieve sustained growth and success.
