Professional Overview

Sonali Shetty is a seasoned professional currently serving as a Customer Experience Specialist at A.P. Moller - Maersk, leveraging her expertise in logistics, shipping management, and customer experience to drive industry growth. Her key expertise areas include shipping management, logistics, and customer experience, with a strong focus on the shipping and logistics industry.

Experience Summary

Current Role

As a Customer Experience Specialist at A.P. Moller - Maersk, Sonali is responsible for ensuring seamless customer experiences, managing customer relationships, and identifying areas for process improvements. Although specific achievements in this role are not detailed, her position underscores her capability in managing complex customer interactions and contributing to the enhancement of overall customer satisfaction.

Career Progression

Sonali's career trajectory showcases a diverse range of roles, starting as a Team Manager at Vectone from 2010 to 2015, where she managed teams and contributed to organizational growth. She then moved to Funtastic Studios - Animation (Fortune Quest Productions) as a Product Development Manager from 2015 to 2021, developing products and leading teams in the animation and production sector. A brief stint as a Delivery Specialist at Delhivery in 2021 marked her entry into the logistics sector, before joining A.P. Moller - Maersk.

Academic Background

Sonali holds an Advanced Diploma in Shipping Management & Logistics from Narottam Morarjee Institute Of Shipping - NMIS, alongside other educational achievements including a degree from Queen Mary University of London and certifications in Screenwriting and Producing from Whistling Woods International. Her educational background highlights her commitment to professional development and specialization in shipping and logistics.

Areas of Expertise

Sonali's expertise spans industry-specific skills in shipping management, logistics, and customer experience. Her technical competencies include process improvement and customer relationship management. Additionally, she possesses leadership and management capabilities, having managed teams in previous roles.

Professional Impact

Although specific projects or initiatives led by Sonali are not detailed, her career progression and current role indicate a strong potential for industry contributions, particularly in enhancing customer experiences and logistics operations.

Conclusion

Sonali Shetty's professional trajectory reflects a dedicated and growth-oriented individual with a strong background in logistics, shipping, and customer experience. Currently focused on delivering exceptional customer experiences at A.P. Moller - Maersk, Sonali brings a valuable combination of industry knowledge, technical skills, and leadership capabilities to her role, positioning herself as a key contributor to the shipping and logistics industry.