Sonya King, Collector IV, Patient Financial Services

Professional Overview

Sonya King is an experienced financial services professional with a strong background in patient financial services. She currently serves as a Collector IV in the Patient Financial Services department at CHRISTUS Health, leveraging her expertise in revenue cycle management, account resolution, and customer service to drive positive outcomes for patients and the organization.

Current Role

As a Collector IV at CHRISTUS Health, Sonya is responsible for managing a portfolio of patient accounts, effectively communicating with patients to understand their financial situations, and implementing tailored resolution strategies. Her focus on proactive engagement and empathetic customer service has enabled her to consistently exceed collection targets and improve patient satisfaction.

Career Progression

Sonya's career in the healthcare finance industry spans over two decades, during which she has held progressive roles across various organizations. Prior to her current position, she served as a Finance Specialist at Humana, a Financial Counselor at Medical City of Plano, and held several positions at Parkland Hospital, including Payor Specialist, Financial Counselor, and Collections Specialist. This extensive experience has allowed Sonya to develop a deep understanding of the healthcare financial landscape and hone her skills in account management, problem-solving, and process optimization.

Academic Background

Sonya holds a Bachelor's degree in Business Administration from the University of Texas at Dallas, where she graduated with honors.

Areas of Expertise

• Revenue cycle management

• Patient account resolution

• Customer service and communication

• Data analysis and reporting

• Compliance and regulatory adherence

• Team leadership and training

Professional Impact

Throughout her career, Sonya has consistently demonstrated her ability to drive positive outcomes for the organizations she has served. In her current role, she has been instrumental in implementing streamlined collection processes, reducing outstanding balances, and improving patient satisfaction. Her commitment to excellence and collaborative approach have made her a valued member of the CHRISTUS Health team.

Conclusion

With her extensive experience, strong technical skills, and dedication to customer service, Sonya King is a valuable asset to the CHRISTUS Health organization. As she continues to excel in her role as a Collector IV, she remains committed to leveraging her expertise to enhance the patient financial services department and contribute to the overall success of the organization.