Sonya Phillips
Patient Financial Services Manager
Professional Overview
Sonya Phillips is an experienced Patient Financial Services Manager with a proven track record of driving operational excellence and financial optimization within the healthcare industry. With over 30 years of progressive experience, she has developed a deep expertise in revenue cycle management, patient account resolution, and financial reporting.
Experience Summary
Current Role
As the Patient Financial Services Manager at Rex Healthcare, Sonya oversees a team of 25 financial specialists responsible for managing patient accounts, processing insurance claims, and ensuring timely collections. Under her leadership, the department has consistently exceeded key performance metrics, including a 98% first-pass claims acceptance rate and a 90-day accounts receivable days ratio that is 20% below the industry average.
Sonya's strategic initiatives have resulted in significant cost savings and revenue enhancements for the organization. She has implemented automated workflow processes, streamlined reporting mechanisms, and spearheaded cross-functional collaborations to improve the overall patient financial experience.
Career Progression
Sonya began her career in patient financial services at Rex Healthcare in 1991 as a patient account representative. Through her exceptional performance and dedication, she quickly advanced to increasingly senior roles, including Supervisor, Team Lead, and her current position as Patient Financial Services Manager, which she has held since 2001.
Throughout her career, Sonya has consistently demonstrated her ability to drive operational improvements, optimize financial processes, and foster a culture of continuous learning and development within her team.
Academic Background
Sonya holds a Bachelor of Science in Business Administration from the University of North Carolina at Chapel Hill, where she graduated magna cum laude. She is also a Certified Healthcare Financial Professional (CHFP) and maintains active memberships in the Healthcare Financial Management Association (HFMA) and the Medical Group Management Association (MGMA).
Areas of Expertise
- Revenue cycle management
- Patient account resolution
- Financial reporting and analytics
- Process improvement and automation
- Team leadership and development
- Regulatory compliance and industry best practices
Professional Impact
Under Sonya's leadership, the Patient Financial Services department at Rex Healthcare has consistently outperformed industry benchmarks, resulting in improved patient satisfaction, enhanced financial performance, and increased organizational profitability. Her innovative approach to problem-solving and commitment to continuous improvement have made her a respected and trusted leader within the organization.
Conclusion
With her extensive experience, exceptional leadership skills, and deep industry expertise, Sonya Phillips is poised to continue driving positive change and delivering exceptional results for Rex Healthcare. Her unwavering dedication to optimizing the patient financial experience and her ability to foster a high-performing team make her a valuable asset to the organization.
