Soohyun Lee

Sr. Data Analyst, Online Customer Experience

Professional Overview

Soohyun Lee is a seasoned data analyst with a strong background in online operations and optimization. As the Sr. Data Analyst for the Online Customer Experience team at The Home Depot, he leverages his expertise in data analysis, project management, and cross-functional collaboration to drive impactful insights and improved customer experiences.

Experience Summary

Current Role

As the Sr. Data Analyst at The Home Depot, Soohyun is responsible for analyzing complex customer data, identifying trends and patterns, and translating these insights into actionable recommendations for the online business. He works closely with stakeholders across marketing, e-commerce, and customer service to implement data-driven solutions that enhance the overall customer journey. Soohyun's ability to communicate technical findings to non-technical audiences has been crucial in driving organizational alignment and facilitating data-informed decision-making.

Career Progression

Prior to his current role, Soohyun held various data-focused positions, including Data Analyst at The Home Depot, where he played a key role in optimizing online operations, and Research Analyst at Urjanet, where he contributed to engineering-related data analysis projects. His diverse experience in the retail, technology, and automotive industries has given him a well-rounded perspective on data-driven problem-solving.

Academic Background

Soohyun is currently pursuing a Master of Science (MS) in Analytics and Data Science at the Georgia Institute of Technology, where he is expanding his knowledge and skills in advanced data analysis and machine learning techniques. He holds a bachelor's degree in Industrial Engineering from Seoul National University, where he graduated with distinction.

Areas of Expertise

• Data analysis and visualization

• Customer behavior modeling and segmentation

• Web analytics and e-commerce optimization

• Project management and cross-functional collaboration

• Effective communication of data-driven insights

Professional Impact

At The Home Depot, Soohyun has spearheaded several high-impact initiatives, including the development of a customer churn prediction model that enabled the company to proactively identify and retain at-risk customers. His work has contributed to a measurable improvement in online customer satisfaction and a significant increase in customer lifetime value.

Conclusion

Soohyun's diverse background, coupled with his strong analytical skills and customer-centric approach, make him a valuable asset to organizations seeking to leverage data-driven insights to enhance their online customer experience. As he continues his academic and professional journey, Soohyun remains committed to driving innovation and delivering tangible business impact through the power of data.