Souha Hamraoui

Senior Customer Success Manager, France

Professional Overview

Souha Hamraoui is an experienced Senior Customer Success Manager with a proven track record of driving client satisfaction and retention. With a strong background in customer-centric project management, she specializes in the travel and hospitality industry, leveraging her expertise to optimize client experiences and foster long-term partnerships.

Experience Summary

Current Role

As the Senior Customer Success Manager at RemotePass, Souha is responsible for managing and expanding the company's key client accounts. In this role, she oversees the delivery of exceptional customer service, proactively identifies and addresses client needs, and implements strategic initiatives to enhance user engagement and loyalty. Souha's leadership and collaborative approach have been instrumental in driving client satisfaction and achieving RemotePass's growth objectives.

Career Progression

Prior to her current role, Souha served as a Customer Success Manager at RemotePass, where she demonstrated her ability to build strong client relationships and optimize service delivery. Before joining RemotePass, she gained valuable experience as a Project Manager at Maana Travel, where she led the successful execution of international development projects. Souha's career journey also includes a role as a Junior Project Manager in International Development at McCANN Paris, where she contributed to the successful delivery of cross-cultural initiatives.

Academic Background

Souha holds a degree in Project Management, equipping her with a comprehensive understanding of client-centric project delivery and strategic account management.

Areas of Expertise

• Customer success management

• Client relationship building and retention

• Project management and implementation

• Travel and hospitality industry knowledge

• Cross-cultural collaboration and stakeholder management

• Data-driven decision making and analytics

Professional Impact

Throughout her career, Souha has consistently demonstrated her ability to drive client satisfaction and achieve measurable results. Her achievements include:

• Developing and implementing a proactive client outreach strategy that led to a 20% increase in customer retention at RemotePass

• Spearheading the implementation of a customer feedback program that resulted in a 15% improvement in net promoter score (NPS)

• Facilitating the successful delivery of a complex international development project at Maana Travel, earning praise from clients and stakeholders

Conclusion

Souha Hamraoui's extensive experience, industry expertise, and demonstrated record of success make her a valuable asset to any organization seeking to enhance customer satisfaction, drive business growth, and foster long-term client partnerships.