Professional Overview
Soutik Ghosh is a seasoned Operations Manager with a strong background in managing complex operations and leading high-performing teams. Currently based in Kolkata, India, he leverages his expertise in process improvement, team management, and customer service to drive business growth and excellence. His key expertise areas include operations management, team leadership, and customer service, with a focus on the IT and customer service industries.
Experience Summary
Current Role
As the Operations Manager at Concentrix, Soutik is responsible for overseeing daily operations, managing teams, and implementing process improvements to enhance efficiency and customer satisfaction. With a strong track record of achievements, he has made significant contributions to the company's growth and success.
Career Progression
Soutik's career progression is marked by notable roles, including Deputy Manager at Century Plyboards (I) Limited, Assistant Operations Manager at Tech Mahindra, and Assistant Manager at Concentrix. He has consistently demonstrated his ability to take on increasingly complex responsibilities, drive team performance, and contribute to business growth. Key achievements include successful process implementations, team leadership, and customer service excellence.
Academic Background
Soutik holds a Bachelor of Commerce (B.Com.) in Marketing from City College and a Higher Secondary in Commerce from Mitra Institution. His academic background has provided a solid foundation for his professional growth and development.
Areas of Expertise
Soutik's areas of expertise include:
- Operations management
- Team leadership and management
- Customer service excellence
- Process improvement
- IT and customer service industries
Professional Impact
While specific project details are not available, Soutik's career is marked by significant contributions to his employers, including process improvements, team leadership, and customer service excellence. His professional impact is evident in his ability to drive business growth, enhance efficiency, and lead high-performing teams.
Conclusion
Soutik Ghosh is a seasoned operations management professional with a strong track record of achievements and a proven ability to drive business growth and excellence. With his current focus on operations management and team leadership, he is well-positioned to continue making significant contributions to his industry. His value proposition lies in his expertise, leadership capabilities, and commitment to delivering exceptional results.
