Professional Overview
Sovan Das is a seasoned Operations Manager with extensive experience in managing customer service operations, team leadership, and process improvements. His current role at Concentrix has further honed his expertise in operational management, with a focus on the telecommunications and customer service industries.
Experience Summary
Current Role
As the Operations Manager at Concentrix, Sovan is responsible for overseeing daily operations, implementing process improvements, and driving team performance. With a strong background in customer service and operations, he has made significant contributions to his current organization, although specific achievements are not detailed.
Career Progression
Sovan's career trajectory showcases progressive growth from sales and customer support roles to leadership positions. Notable previous roles include Head of CIG at S Tel Pvt. Ltd., Assistant Manager at Virgin Mobile India Pvt. Ltd, and Assistant Manager at Bharti Airtel Limited. His career highlights a consistent ascent in responsibilities and contributions to various telecommunications and banking sectors.
Academic Background
Sovan holds a C-PGDBA in Sales & Marketing from Symbiosis and a B.Com in Commerce from Utkal University. His educational background provides a solid foundation in sales, marketing, and commerce, supporting his professional pursuits.
Areas of Expertise
- Industry-specific skills: Telecommunications, Customer Service, Banking
- Technical competencies: Operations Management, Team Leadership, Process Improvements
- Leadership and management capabilities: Strategic Planning, Performance Management, Team Development
Professional Impact
Although specific projects or initiatives are not outlined, Sovan's experience and leadership roles suggest significant contributions to operational efficiency, team performance, and customer satisfaction in his industry.
Conclusion
Sovan Das's professional trajectory is marked by steady growth, from entry-level positions to senior management roles, demonstrating his ability to adapt, lead, and contribute to various industries. His current focus as an Operations Manager at Concentrix underscores his commitment to operational excellence and team leadership. Sovan's value proposition lies in his broad experience, leadership capabilities, and industry-specific knowledge, making him a valuable asset to his current and future organizations.
