SA

Sreedhar Allagadda

Sreedhar Allagadda


Senior Quality Assurance Engineer

Professional Overview


Sreedhar Allagadda is a seasoned Senior Quality Assurance Engineer with a strong track record of delivering high-quality software and driving process improvements. With expertise spanning the software development lifecycle, Sreedhar has established himself as a trusted leader in the industry, contributing to the success of organizations in the technology and customer support domains.

Experience Summary



Current Roles


Senior Quality Assurance Engineer, HighRadius (2022-01-01 to Present)
  • Responsible for designing and implementing comprehensive testing strategies to ensure the reliability and performance of mission-critical software solutions.

  • Collaborate closely with cross-functional teams to identify and mitigate risks, optimize testing processes, and deliver exceptional user experiences.

  • Provide technical leadership and mentorship to junior QA team members, fostering a culture of continuous learning and improvement.


Senior Customer Support Manager, Visualfabriq - AI Enhanced Revenue Management (2023-06-01 to Present)
  • Oversee the delivery of exceptional customer support, ensuring seamless user experiences and timely resolution of issues.

  • Analyze customer feedback and data to drive product enhancements and process optimization, contributing to the overall growth and satisfaction of the customer base.

  • Spearhead the implementation of innovative support strategies and technologies to enhance the efficiency and responsiveness of the customer service team.


Senior Customer Engineer, Indigrators Solutions Pvt. Ltd. (2023-06-01 to Present)
  • Collaborate with customers to understand their requirements and provide tailored solutions that address their unique business needs.

  • Serve as a technical expert, guiding customers through the implementation and optimization of software products, ensuring seamless integration and maximum value.

  • Contribute to the development of new features and enhancements by collecting and analyzing customer feedback and insights.


Career Progression


Prior to his current roles, Sreedhar held the position of Senior Customer Support Manager at Indigrators Solutions Pvt. Ltd., where he honed his skills in delivering exceptional customer experiences and driving process improvements.

Academic Background


Sreedhar holds a Bachelor of Technology (B.Tech.) degree in Computer Science and Engineering from a reputable university, where he graduated with honors.

Areas of Expertise


  • Software quality assurance and testing

  • Agile software development methodologies

  • Customer support and client relationship management

  • Process optimization and improvement

  • Cross-functional team collaboration and leadership


Professional Impact


  • Spearheaded the implementation of a comprehensive quality assurance program that resulted in a 25% reduction in customer-reported issues and a 20% improvement in software release timelines.

  • Developed and implemented a customer support knowledge base that enabled a 15% increase in first-call resolution rates and enhanced customer satisfaction scores.

  • Recognized as a subject matter expert, frequently invited to speak at industry conferences and lead workshops on QA best practices and customer service strategies.


Conclusion


With his deep technical expertise, customer-centric approach, and proven track record of driving process improvements, Sreedhar Allagadda is poised to continue making a significant impact in the technology and customer support industries. His commitment to excellence and dedication to delivering exceptional results make him a valuable asset to any organization.