Srinivas Gumaste

Professional Summary

Professional Overview
Srinivas Gumaste is an experienced operations professional with a strong track record of driving efficiency and process improvements. He currently serves as the Operations Team Lead at IntouchCX, where he is responsible for overseeing cross-functional teams and ensuring seamless service delivery. Srinivas also has a background in wellness program management and is the Founder & CEO of Smayan Foundation, a non-profit organization focused on community well-being.

Experience Summary

Current Role
As the Operations Team Lead at IntouchCX, Srinivas is responsible for leading a team of operations specialists and coordinating with various departments to optimize workflow and enhance customer experience. He has implemented data-driven strategies to identify and address operational pain points, resulting in improved service levels and increased client satisfaction.

Career Progression
Prior to his current role, Srinivas served as the Global Co Lead of the Global Wellness ERG at TaskUs, where he spearheaded the development and implementation of well-being initiatives for the company's global workforce. He also previously held the position of Operations Team Lead at TaskUs, where he demonstrated his expertise in process optimization and team management.

Srinivas began his career as a Junior Operations Manager at Akuva Infotech Pvt Ltd, where he gained valuable experience in managing day-to-day operations and participating in process improvement projects.

Academic Background
Srinivas holds a degree in Engineering from a reputable institution, which has provided him with a strong foundation in problem-solving and analytical thinking.

Areas of Expertise
Srinivas' areas of expertise include operations management, process improvement, team leadership, and wellness program development. He has a proven ability to analyze data, identify bottlenecks, and implement innovative solutions to drive organizational efficiency. Additionally, Srinivas has demonstrated his commitment to employee well-being through his work with the Global Wellness ERG and as the Founder & CEO of Smayan Foundation.

Professional Impact
During his tenure at TaskUs, Srinivas played a crucial role in optimizing the company's operations, resulting in enhanced customer satisfaction and increased operational efficiency. He has also made significant contributions to the well-being of the TaskUs global workforce through his work with the Global Wellness ERG.

As the Founder & CEO of Smayan Foundation, Srinivas has spearheaded numerous community-driven initiatives aimed at promoting mental, physical, and social well-being in underserved areas.

Conclusion
Srinivas Gumaste is a versatile operations professional with a passion for driving organizational excellence and fostering employee well-being. His strong leadership, problem-solving skills, and commitment to continuous improvement make him a valuable asset to any organization. Srinivas is poised to continue making a meaningful impact in his current role at IntouchCX and through his philanthropic endeavors with Smayan Foundation.