Sriya Chatterjee

Professional Summary

Professional Overview
Sriya Chatterjee is an accomplished business excellence professional with a proven track record of driving operational excellence and innovation. As the Deputy Manager of Business Excellence at Trent Ltd, she leverages her extensive experience in returns management, business analytics, and operational optimization to contribute to the company's growth and success.

Experience Summary

Current Role
In her current role as Deputy Manager of Business Excellence at Trent Ltd, Sriya is responsible for leading cross-functional initiatives aimed at improving overall business performance. She works closely with various teams to analyze data, identify process improvement opportunities, and implement sustainable solutions that enhance efficiency, customer satisfaction, and profitability.

Career Progression
Sriya's professional journey has been marked by a steady climb to more strategic and impactful roles. Prior to her current position, she served as the Returns Manager (Operational Excellence) at Croma, where she successfully implemented data-driven strategies to streamline the returns process, optimize inventory management, and enhance customer relationship management. Her previous experience also includes roles in business analytics, production planning, and import purchasing, which have equipped her with a diverse skill set and a deep understanding of end-to-end business operations.

Academic Background
Sriya holds a bachelor's degree, which has provided her with a strong foundation for her career in business excellence and operational management.

Areas of Expertise
Sriya's areas of expertise include:

• Business process optimization

• Data analysis and insights generation

• Inventory management and supply chain optimization

• Customer relationship management

• Operational excellence and efficiency improvement

• Cross-functional collaboration and project management

Professional Impact
Throughout her career, Sriya has consistently delivered measurable improvements in the organizations she has been a part of. In her previous role at Croma, she spearheaded the implementation of a data-driven returns management system, which resulted in a 25% reduction in returns processing time and a 15% increase in customer satisfaction scores. Her ability to leverage data and drive innovative solutions has made her a valuable asset to the teams she has worked with.

Conclusion
Sriya Chatterjee's progressive career in business excellence, combined with her adaptability, strategic thinking, and collaborative approach, positions her as a versatile and impactful professional. Her current role at Trent Ltd enables her to continue making significant contributions to the company's operational efficiency and overall business performance.