Stana Fox
Patient Financial Services Supervisor
Professional Overview
Stana Fox is a seasoned professional with over 15 years of experience in the financial services and hospitality industries. As the Patient Financial Services Supervisor at Eisenhower Health, she oversees the daily operations of the patient financial services department, ensuring efficient revenue cycle management and exceptional customer service.
Experience Summary
Current Role
In her current role at Eisenhower Health, Stana is responsible for managing a team of financial services representatives, processing patient bills, and resolving complex billing inquiries. Her leadership and problem-solving skills have been instrumental in improving the overall patient experience and optimizing the organization's revenue cycle.
Career Progression
Prior to her current position, Stana held various roles within the hospitality industry, including Assistant Front Office Manager at Parker Palm Springs, Front Office Supervisor and Vacation Planning Pre-Arrival Specialist at Marriott Vacations Worldwide Corporation, and Resort Night Auditor. Her diverse background in customer service, financial management, and operations has equipped her with a well-rounded skill set that she applies to her current role.
Academic Background
Stana holds a Bachelor's degree in Business Administration from the University of California, Riverside.
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Customer service and conflict resolution
- Team leadership and supervision
- Financial reporting and data analysis
Professional Impact
In her previous role as Front Office Supervisor at Marriott Vacations Worldwide Corporation, Stana implemented a new invoicing system that streamlined the billing process, reducing the average time to resolve customer inquiries by 25%. At Eisenhower Health, she has played a key role in improving the organization's revenue collection rate by 10% through enhanced process optimization and staff training.
Conclusion
Stana Fox is a driven and results-oriented professional with a proven track record of success in the financial services and hospitality industries. Her expertise in revenue cycle management, customer service, and team leadership make her a valuable asset to Eisenhower Health, as she continues to drive operational excellence and enhance the patient financial experience.
