Stavros Stamatakis - Experienced General Manager
Professional Overview
Stavros Stamatakis is an accomplished business leader with extensive experience in the food and beverage industry. As the General Manager at wagamama, he leverages his expertise in operations, customer service, and team management to drive growth and operational excellence.
Experience Summary
Current Role
As the General Manager at wagamama, Stavros is responsible for overseeing the day-to-day operations of the company's flagship location. He leads a team of dedicated professionals, ensuring exceptional customer experiences and optimizing business performance. Under his leadership, the location has consistently exceeded revenue targets and maintained high customer satisfaction ratings.
Career Progression
Prior to joining wagamama, Stavros served as the Managing Director at Yefsis of Greece, where he spearheaded the company's expansion into new markets and implemented innovative strategies to improve profitability. Earlier in his career, he held various leadership roles at Facelift Access Hire and JCC Lighting, where he demonstrated his ability to drive operational efficiencies and enhance customer engagement.
Stavros also has valuable experience in the service industry, having worked as an Operations Manager at Domestic & General, where he managed contact centers and oversaw customer service initiatives. His background in the Greek Armed Forces as a Staff Sergeant has also equipped him with a strong sense of discipline, problem-solving, and teamwork.
Academic Background
Stavros holds a Bachelor's degree in Business Administration from the University of Athens, where he specialized in operations management and strategic planning.
Areas of Expertise
- Operations management
- Customer service excellence
- Team leadership and development
- Business strategy and growth
- Process optimization and efficiency
- Budgeting and financial management
Professional Impact
During his tenure at Yefsis of Greece, Stavros led the company's successful expansion into three new regional markets, driving a 25% increase in overall revenue over a three-year period. He also implemented a comprehensive employee training program that resulted in a 20% reduction in staff turnover and an improvement in customer satisfaction scores by 15%.
Conclusion
Stavros Stamatakis is a seasoned business leader with a proven track record of driving operational excellence and fostering team-oriented cultures. As the General Manager at wagamama, he is poised to continue his impressive career trajectory, leveraging his industry expertise and strategic vision to propel the company's growth and solidify its position as a leading player in the food and beverage sector.
