Professional Overview
Stefan Greulich is an IT Operations Analyst based in Munich, Bavaria, Germany, with a strong background in operations management and customer service. His current role focuses on IT operations, and he possesses key expertise in areas such as delivery management, store planning, and customer after-sales service, with an industry focus on IT, retail, and luxury goods.
Experience Summary
Current Role
Stefan currently serves as an IT Operations Analyst at Retarus, a position he has held since March 2025. His key responsibilities include analyzing and optimizing IT operations to ensure efficient service delivery. Although specific achievements in this role are not provided, his transition into this position leverages his previous experience in management and operations.
Career Progression
Stefan's career progression is marked by notable roles that showcase his growth and versatility. Before his current position, he was a Delivery Manager at Retarus from 2019 to 2025, overseeing the timely and successful delivery of projects. Prior to Retarus, Stefan had a long tenure at Cartier, where he worked as a Store Planner in the Jewellery department from 2009 to 2019 and in the Watches department from 2006 to 2009. Earlier in his career, he was involved in customer after-sales service at Richemont and held various retail positions.
Areas of Expertise
Stefan's areas of expertise include:
- Industry-specific skills: IT operations, retail management, and luxury goods.
- Technical competencies: Although specific technical skills are not detailed, his role in IT operations suggests proficiency in IT service management tools and technologies.
- Leadership and management capabilities: Proven through his roles as Delivery Manager and Store Planner, where he was responsible for managing projects, teams, or store operations.
Professional Impact
While specific projects or initiatives led by Stefan are not outlined, his career trajectory indicates significant contributions to operational efficiency and customer satisfaction in his previous roles. His ability to adapt to different industries, from retail and luxury goods to IT, demonstrates his versatility and potential for impact in various professional settings.
Conclusion
Stefan Greulich's professional trajectory is characterized by a progression from retail and customer service roles into IT operations management. Currently focused on IT operations analysis, Stefan brings a unique blend of operational management experience and customer-centric approach to his work. His value proposition lies in his ability to analyze, optimize, and deliver operational efficiencies, making him a valuable asset in IT operations and related fields.
