Professional Summary
Professional Overview
Steffani Estevo is a seasoned Senior Customer Support Manager with a diverse background spanning customer experience, operations, and information technology. With a strong focus on driving exceptional customer service and optimizing business processes, Steffani brings a unique blend of technical expertise and leadership skills to her current role.
Experience Summary
Current Role
As the Senior Customer Support Manager at enabley (formerly Time To Know), Steffani is responsible for leading a team of customer support professionals and ensuring the delivery of world-class customer service. In this role, she oversees all aspects of the customer support function, including process optimization, team development, and strategic planning. Steffani's commitment to continuous improvement has resulted in significant enhancements to the company's customer support operations, leading to increased customer satisfaction and loyalty.
Career Progression
Prior to her current role, Steffani held various leadership positions across a range of industries, including social media and customer experience management at Treinta, operations and systems development management at Zak, and production management at QuintoAndar. Her diverse experience has equipped her with a deep understanding of the challenges and opportunities in the customer support domain, allowing her to drive impactful solutions and lead high-performing teams.
Steffani's career journey also includes roles as a Team Lead in the Incident Response Team at Uber, where she played a crucial role in ensuring the safety and well-being of customers, as well as positions in sales, finance, and photography, which have contributed to her well-rounded professional profile.
Academic Background
Steffani holds a degree in Business Administration, which has provided a strong foundation for her career development and strategic decision-making. Her academic achievements, combined with her hands-on experience, have equipped her with the knowledge and skills necessary to excel in her current role.
Areas of Expertise
Steffani's areas of expertise include:
- Customer service and support management
- Process optimization and efficiency improvement
- Team leadership and development
- Incident response and crisis management
- Business operations and systems management
- Financial management and reporting
Professional Impact
Throughout her career, Steffani has demonstrated a strong track record of driving positive change and delivering measurable results. In her previous roles, she has implemented process improvements that have led to increased operational efficiency, reduced costs, and enhanced customer satisfaction. Her ability to effectively manage teams and foster collaborative environments has been instrumental in driving successful project outcomes and contributing to the overall success of the organizations she has been a part of.
Conclusion
With her extensive experience, proven leadership skills, and unwavering commitment to excellence, Steffani Estevo is poised to continue making a significant impact in the customer support industry. Her versatile background, coupled with her strategic vision and technical expertise, make her a valuable asset to any organization seeking to elevate its customer service and operational performance.
