Professional Overview
Stella Wavikar is a seasoned Technical Support Specialist currently based in Pune, MH, India. In her current role, she leverages her technical expertise to provide top-notch support, with a key focus on the IT industry.
Experience Summary
Current Role
As a Technical Support Specialist at Infosys, Stella has been responsible for delivering technical support to clients since July 2021. Her key responsibilities include troubleshooting technical issues, providing solutions, and ensuring high customer satisfaction. Although specific achievements are not detailed, her role underscores her commitment to excellence in technical support.
Career Progression
Stella's career progression is marked by growth and increasing responsibility. Notably, she has held positions such as Technical Associate at ESDS Software Solution Pvt Ltd. from 2017 to 2021 and Technical Support Specialist at Aress Software from 2016 to 2017. These roles have contributed to her expertise in handling technical support queries and her ability to work in fast-paced environments.
Academic Background
Stella holds a Bachelor of Education - BEd in Computer Engineering from Savitribai Phule Pune University, a Bachelor of Engineering in Computer Engineering from Shatabdi Institute of Engineering and Research, a Diploma in Computer Engineering, and has completed her 10th standard from St. Philomena Convent High School. While specific academic achievements are not detailed, her educational background in computer engineering underscores her technical foundation.
Areas of Expertise
Given Stella's experience, her areas of expertise likely include:
- Industry-specific skills: IT and technical support
- Technical competencies: Troubleshooting, technical solutions, and customer support
- Leadership and management capabilities: Although not explicitly mentioned, her progression suggests developing leadership skills, particularly in managing technical support teams or projects.
Professional Impact
While specific notable projects, initiatives, or measurable achievements are not provided, Stella's consistent role in technical support across different organizations highlights her contributions to ensuring operational efficiency and customer satisfaction within the IT sector.
Conclusion
Stella Wavikar's professional trajectory is defined by her technical support expertise and her consistent growth within the IT industry. Currently focused on delivering exceptional support as a Technical Support Specialist at Infosys, Stella brings value through her technical acumen, customer-centric approach, and commitment to ensuring seamless operations. Her career progression and educational background position her as a skilled professional in her field, poised for continued growth and contribution to the IT industry.
