Stephanie McIntyre
Experience Strategy & Transformation Lead
Green Bay, Wisconsin, United States
Professional Overview
Stephanie McIntyre is an experienced business and strategy professional with a strong track record of driving organizational transformation and optimizing customer experience. As the Experience Strategy & Transformation Lead at Humana, she leverages her expertise in process improvement, strategic consulting, and operations management to spearhead innovative initiatives that enhance service delivery and operational efficiency.
Experience Summary
Current Role
In her current role as the Experience Strategy & Transformation Lead at Humana, Stephanie is responsible for developing and implementing strategic initiatives that drive meaningful change within the organization. She collaborates cross-functionally to identify opportunities for process improvement, streamline workflows, and enhance the overall customer experience. Stephanie's leadership and strategic vision have been instrumental in driving measurable improvements in customer satisfaction and operational effectiveness.
Career Progression
Stephanie's career at Humana spans over three decades, during which she has consistently demonstrated her ability to adapt to changing business needs and drive impactful results. Prior to her current role, she held various positions within the organization, including Strategy Advancement Advisor, Process Improvement Lead, Strategic Business Consultant, and Service Operations Manager. Through these diverse roles, Stephanie has developed a deep understanding of Humana's operations, industry trends, and best practices, which she leverages to drive continuous innovation and transformation.
Academic Background
Stephanie holds a Bachelor of Business Administration degree from the University of Wisconsin-Green Bay, with a focus on Operations Management and Strategic Planning. Her academic achievements and specialized coursework have provided a strong foundation for her successful career in the healthcare industry.
Areas of Expertise
- Experience Strategy and Transformation
- Process Improvement and Optimization
- Strategic Consulting and Advisory
- Operations Management and Service Delivery
- Business Analysis and Change Management
- Cross-functional Collaboration and Stakeholder Engagement
Professional Impact
Throughout her career, Stephanie has demonstrated a keen ability to identify and address complex business challenges. As the Strategy Advancement Advisor, she led a cross-functional team in implementing a new customer engagement platform, resulting in a 25% increase in customer satisfaction and a 15% reduction in call handling times. In her previous role as the Process Improvement Lead, Stephanie spearheaded the automation of several administrative tasks, leading to a 20% increase in operational efficiency and cost savings of $1.2 million annually.
Conclusion
Stephanie McIntyre's extensive experience, strategic mindset, and commitment to driving transformative change make her a valuable asset to Humana. As the Experience Strategy & Transformation Lead, she continues to leverage her expertise to enhance the organization's customer experience, optimize operational processes, and position Humana for long-term success in the evolving healthcare landscape.
