Stephanie Miles
Professional Summary
Professional Overview
Stephanie Miles is an experienced customer experience executive with a proven track record of driving innovation and strategic initiatives across diverse industries. As the Vice President of Customer Experience at Sharecare, she leverages her expertise in digital strategy, consumer insights, and operational excellence to enhance the company's customer-centric approach and deliver exceptional user experiences.
Experience Summary
Current Role
As the Vice President of Customer Experience at Sharecare, Stephanie is responsible for leading the company's overall customer experience strategy and implementation. In this role, she oversees the development and execution of customer-focused initiatives, collaborating cross-functionally to optimize touchpoints, improve satisfaction, and drive business growth. Stephanie's strategic vision and analytical approach have been instrumental in enhancing Sharecare's competitive positioning and strengthening its reputation for delivering exceptional customer service.
Career Progression
Prior to joining Sharecare, Stephanie held progressive leadership roles in customer experience and digital strategy at renowned organizations such as Workday, WarnerMedia, and WebMD. As the Director of Customer Experience Strategy & Innovation at Workday, she led the company's efforts to reimagine the user experience and leverage cutting-edge technologies to enhance customer engagement. At WarnerMedia, Stephanie served as the Senior Director of Consumer Insights and Digital Experience, where she spearheaded data-driven initiatives to optimize the company's digital platforms and drive customer loyalty.
Academic Background
Stephanie holds a Bachelor of Science degree in Marketing from the University of Florida, where she graduated with honors.
Areas of Expertise
- Customer experience strategy and design
- Digital transformation and innovation
- Consumer insights and data-driven decision making
- Cross-functional collaboration and operational excellence
- Strategic planning and execution
Professional Impact
Throughout her career, Stephanie has consistently demonstrated her ability to drive measurable improvements in customer satisfaction, retention, and overall business performance. At Workday, she led the implementation of a customer-centric digital experience that resulted in a 25% increase in user engagement and a 15% reduction in support tickets. At WarnerMedia, Stephanie's data-driven initiatives contributed to a 12% increase in digital revenue and a 20% improvement in customer loyalty metrics.
Conclusion
Stephanie Miles is a seasoned customer experience executive with a track record of delivering transformative results for leading organizations. Her strategic vision, analytical mindset, and passion for innovation make her a valuable asset in driving customer-centric initiatives and enhancing business performance.
