Stephanie Schmidt

Sr Director of Service Operations

Professional Overview
Stephanie Schmidt is an accomplished operational leader with over 15 years of experience driving excellence in client service and business operations. As the Sr Director of Service Operations at J. J. Keller & Associates, Inc., she leverages her deep industry expertise to optimize service delivery and enhance the customer experience across the organization.

Experience Summary

Current Role
In her current role as Sr Director of Service Operations, Stephanie oversees a team of 50+ professionals responsible for the end-to-end delivery of J. J. Keller's industry-leading compliance and safety solutions. She is instrumental in developing and executing strategic initiatives that improve operational efficiency, boost customer satisfaction, and drive sustainable business growth. Under her leadership, the service operations team has achieved a 15% increase in first-call resolution and a 20% reduction in response times, positioning the company as a trusted partner to its 500,000+ clients.

Career Progression
Stephanie joined J. J. Keller & Associates in 2007 as a Marketing Communications Specialist, quickly rising through the ranks to assume positions of increasing responsibility. During her tenure, she has served as a Strategic Accounts Manager, Major Accounts Supervisor, and Associate Director of Client Service, honing her expertise in client relationship management, operational optimization, and cross-functional collaboration. Her proven track record of driving results and delivering exceptional customer experiences has been a key factor in her steady career advancement.

Academic Background
Stephanie holds a Bachelor of Arts degree in Business Administration from the University of Wisconsin-Oshkosh, where she graduated with honors.

Areas of Expertise

• Service operations management

• Client relationship management

• Process improvement and optimization

• Strategic planning and execution

• Team leadership and development

• Compliance and regulatory expertise

Professional Impact
As a respected industry leader, Stephanie has made significant contributions to J. J. Keller & Associates' success. She has spearheaded the implementation of a cloud-based customer relationship management (CRM) system, which has resulted in a 35% increase in customer retention and a 25% boost in cross-selling opportunities. Additionally, Stephanie has played a pivotal role in the company's digital transformation, overseeing the development and deployment of innovative self-service tools that have enhanced the customer experience and streamlined internal operations.

Conclusion
With her exceptional leadership skills, deep industry knowledge, and unwavering commitment to excellence, Stephanie Schmidt is poised to continue driving transformative change and delivering exceptional results for J. J. Keller & Associates and its valued customers.