Professional Summary
Professional Overview
Stephen Bower is a seasoned customer success and partnership executive with over 30 years of experience in the technology industry. As the VP of Customer Success & Partnerships at Particle, he is responsible for driving long-term customer relationships, developing strategic partnerships, and ensuring the success of Particle's growing client base.
Experience Summary
Current Role
In his current role as VP of Customer Success & Partnerships at Particle, Stephen is responsible for overseeing the company's customer success and partnership teams. He leads the strategic planning and execution of customer-centric initiatives, ensuring Particle's clients achieve their desired outcomes and maximize the value of the company's solutions. Stephen's expertise in building high-performing customer success organizations has been instrumental in Particle's growth and customer satisfaction.
Career Progression
Prior to joining Particle, Stephen held various leadership roles in customer success, engineering, and operations at prominent technology companies, including Parley Pro, Concord, Nitro, AVG, and Autodesk. His extensive experience in SaaS, enterprise software, and customer-centric organizations has equipped him with a deep understanding of the evolving needs of modern businesses and the strategies required to deliver exceptional customer experiences.
Throughout his career, Stephen has demonstrated his ability to lead cross-functional teams, drive organizational transformation, and implement scalable customer success and partnership programs. His achievements include building global customer success and solutions engineering organizations, spearheading the integration of acquired companies, and establishing long-term, strategic partnerships that have contributed to the growth and success of the businesses he has served.
Academic Background
Stephen holds a Bachelor of Science degree in Computer Science from the University of Massachusetts Lowell.
Areas of Expertise
- Customer Success Management
- Partnerships and Alliances
- SaaS and Enterprise Software
- Organizational Development and Transformation
- Global Operations and International Expansion
- Software Engineering and Product Development
Professional Impact
As a respected industry leader, Stephen has been instrumental in driving customer success, fostering strategic partnerships, and contributing to the growth and success of the organizations he has served. His dedication to delivering exceptional customer experiences and his ability to align cross-functional teams have consistently resulted in improved customer satisfaction, retention, and expansion.
Conclusion
With his extensive experience in customer success, engineering, and operations, Stephen Bower is well-positioned to lead Particle's customer success and partnership initiatives. His strategic vision, industry expertise, and proven track record of driving organizational transformation and delivering measurable results make him a valuable asset to the company and its customers.
