Professional Summary
Professional Overview
Stephen Griffiths is a seasoned Senior Product & Proposition Manager with extensive experience in the telecommunications industry. He has a strong track record of driving product strategy, enhancing customer experiences, and spearheading network evolution initiatives. Griffiths is currently focused on delivering innovative product solutions and shaping the future of connectivity at Virgin Media O2.
Experience Summary
Current Role
As the Senior Product & Proposition Manager at Virgin Media O2, Griffiths is responsible for strategic product planning, development, and implementation. He works closely with cross-functional teams to identify market opportunities, enhance existing offerings, and introduce new products that cater to evolving customer needs. Griffiths' expertise in network technology and his ability to translate complex technical concepts into user-friendly solutions have been instrumental in driving the company's growth and customer satisfaction.
Career Progression
Griffiths has steadily climbed the ranks at Virgin Media, with a diverse portfolio of roles that have honed his product management skills. Prior to his current position, he served as the Senior Product Manager for Speed & Network Evolution, where he played a pivotal role in improving the company's connectivity infrastructure and optimizing customer experiences. Additionally, Griffiths has held positions in product performance management, connectivity product development, and internet security analysis, demonstrating his versatility and adaptability within the organization.
Academic Background
Griffiths holds a Bachelor of Science (B.Sc.) degree in Computer Science from the University of Swansea. His academic background has provided him with a strong foundation in technology, data analysis, and problem-solving, which he has seamlessly applied to his professional endeavors.
Areas of Expertise
- Product strategy and roadmap development
- Connectivity and network technology
- Customer experience optimization
- Cross-functional collaboration and stakeholder management
- Data-driven decision making
- Project management and execution
Professional Impact
Throughout his career, Griffiths has made significant contributions to Virgin Media's product and network evolution. His leadership in driving the development and implementation of the company's Connect App has resulted in enhanced user experiences and increased customer engagement. Additionally, his efforts in optimizing the speed and reliability of Virgin Media's network have directly impacted the company's competitiveness and customer satisfaction metrics.
Conclusion
With his extensive experience, strategic mindset, and technical expertise, Stephen Griffiths is poised to continue driving innovation and shaping the future of connectivity at Virgin Media O2. His commitment to delivering exceptional customer experiences and his ability to translate complex technical requirements into user-friendly solutions make him a valuable asset to the organization.
