Professional Overview
Stephen James Pabelico is a seasoned Technical Support Specialist with a strong background in customer solutions, analysis, and sales. Currently based in Las Pinas, NCR, Philippines, he leverages his expertise in technical support, customer service, and marketing management to drive business growth and excellence. His key expertise areas include technical troubleshooting, customer relationship management, and team collaboration, with a focus on the tech and automotive industries.
Experience Summary
Current Role
As a Technical Support Specialist at Concentrix since August 2023, Stephen is responsible for providing top-notch technical support to clients, resolving complex issues, and ensuring customer satisfaction. Although specific achievements in this current role are not available, his position underscores his capability to work in fast-paced, dynamic environments and his commitment to delivering high-quality support.
Career Progression
Stephen's career progression is marked by notable roles that showcase his growth and versatility. Prior to his current position, he worked as a Customer Solutions Specialist at Synchrony from November 2022 to May 2023, where he utilized his customer service skills to resolve issues and improve customer experiences. Before that, he was an Analyst at Shopee from February 2020 to September 2022, analyzing data to inform business decisions and drive growth. Earlier in his career, Stephen held sales positions at Mazda Makati and Subaru Alabang, demonstrating his ability to work in sales and understand the automotive industry.
Academic Background
Stephen holds a Bachelor of Business Administration (BBA) in Marketing/Marketing Management, General, from the University of Perpetual Help System DALTA, which he completed from 2012 to 2017. This educational background provides him with a solid foundation in marketing principles, management, and business operations.
Areas of Expertise
Stephen's areas of expertise include:
- Industry-specific skills: Technical support, customer service, data analysis, and sales within the tech and automotive sectors.
- Technical competencies: Proficiency in using various software and technology tools for technical support and data analysis.
- Leadership and management capabilities: Although not explicitly stated, his progression through various roles suggests an ability to work in team environments and collaborate with others.
Professional Impact
While specific projects or initiatives are not detailed, Stephen's career trajectory indicates a professional who is adaptable, customer-focused, and committed to delivering high-quality support and services. His contributions to previous roles, such as at Shopee and Synchrony, would have involved driving customer satisfaction and supporting business growth through his analytical and technical skills.
Conclusion
Stephen James Pabelico's professional trajectory highlights a dedicated and versatile professional with a strong foundation in technical support, customer service, and marketing management. Currently focusing on his role as a Technical Support Specialist, Stephen brings value through his technical expertise, customer service skills, and ability to work collaboratively in fast-paced environments. As he continues in his current position and looks towards future opportunities, his unique blend of technical, analytical, and interpersonal skills positions him for ongoing success and growth in his career.
