Steve Penney, Chief Technology Officer (CTO)
Canada
Professional Overview
Steve Penney is an accomplished Chief Technology Officer (CTO) with extensive experience in driving digital transformation and leading technology strategy across the insurance and telecommunications industries. With a strong background in IT management, digital customer experience, and eCommerce, he excels at aligning technology innovations with business objectives to drive sustainable growth and enhance operational efficiency.
Experience Summary
Current Role
As the CTO of BOXX Insurance Inc. since April 2022, Steve is responsible for overseeing the company's technology roadmap, leading the development and implementation of innovative digital solutions, and ensuring the seamless integration of cutting-edge technologies to support the organization's strategic priorities. He works closely with the executive team to identify and capitalize on emerging industry trends, foster a culture of innovation, and drive the digital transformation of BOXX's product offerings and customer experience.
Career Progression
Prior to joining BOXX, Steve held senior leadership roles at Deloitte Digital, TELUS, and RSA Canada, where he demonstrated a proven track record of driving digital initiatives, optimizing technology infrastructure, and enhancing customer engagement through digital channels. As the National Consulting Director - Technology & Digital Commerce at Deloitte Digital, he advised clients on their digital transformation strategies and led cross-functional teams to deliver transformative solutions. During his tenure at TELUS, Steve served as the Director of Digital, Technology & eCommerce, and Director of Digital Customer Service, successfully implementing new digital platforms and streamlining customer-facing operations.
Academic Background
Steve holds a Bachelor of Science degree in Computer Science from Memorial University, where he also worked as a Senior System Administrator and Web Developer, gaining valuable hands-on experience in IT management and web development.
Areas of Expertise
- Digital transformation strategy and execution
- IT infrastructure optimization and cloud migration
- Customer experience design and digital channel enhancement
- Agile project management and cross-functional team leadership
- Data analytics and business intelligence integration
- Technology investment planning and ROI optimization
Professional Impact
Throughout his career, Steve has been instrumental in driving digital innovation and delivering measurable business impact. At TELUS, he led the implementation of a new customer self-service portal, resulting in a 25% reduction in call center volume and a 30% increase in customer satisfaction. At RSA Canada, he spearheaded the development of a personalized digital insurance platform, which contributed to a 15% growth in online sales and a 20% improvement in customer retention.
Conclusion
With his extensive expertise in technology leadership, digital transformation, and customer-centric innovation, Steve Penney is poised to drive BOXX Insurance Inc. to new heights of success as its Chief Technology Officer. His strategic vision, technical acumen, and proven ability to align technology with business goals make him a valuable asset in the rapidly evolving insurance industry.
