SP

Steve Penney

Steve Penney


Chief Technology Officer (CTO)


Canada



Professional Overview
Steve Penney is an accomplished technology leader with over 15 years of experience driving digital transformation and innovation across the insurance and telecommunications industries. As the Chief Technology Officer (CTO) at BOXX Insurance Inc., he is responsible for spearheading the company's technology strategy and overseeing the development and implementation of cutting-edge technology solutions to enhance operational efficiency and deliver exceptional customer experiences.

Experience Summary

Current Role
As the CTO at BOXX Insurance Inc., Steve is responsible for leading the company's technology roadmap and aligning it with its strategic business objectives. He oversees the development and implementation of innovative technologies, including cloud computing, artificial intelligence, and data analytics, to drive operational excellence, enhance customer engagement, and optimize business processes. Under his leadership, BOXX has achieved significant improvements in operational efficiency, data-driven decision-making, and customer satisfaction.

Career Progression
Prior to his current role, Steve held various leadership positions at Deloitte Digital, TELUS, and RSA Canada, where he consistently demonstrated his ability to spearhead digital transformation initiatives and drive business growth through the strategic use of technology. As the National Consulting Director - Technology & Digital Commerce at Deloitte Digital, he led a team of technology experts in delivering innovative solutions that enabled clients to navigate the digital landscape and achieve their business goals. At TELUS, he held several senior roles, including Director of Digital, Technology & eCommerce, and Director of Digital Customer Service, where he played a pivotal role in enhancing the company's digital capabilities and improving customer experience.

Academic Background
Steve holds a Bachelor of Science degree in Computer Science from the University of British Columbia, where he specialized in software engineering and information technology. His strong academic foundation, combined with his extensive industry experience, has enabled him to develop a unique blend of technical expertise and strategic business acumen.

Areas of Expertise
  • Digital transformation and innovation

  • Cloud computing and infrastructure optimization

  • Artificial intelligence and data analytics

  • Customer-centric technology solutions

  • Agile project management and DevOps practices

  • Cross-functional team leadership and collaboration


Professional Impact
Throughout his career, Steve has spearheaded numerous successful technology initiatives that have had a tangible impact on the organizations he has served. At BOXX Insurance Inc., he has been instrumental in driving the company's digital transformation, leading to a 25% increase in customer satisfaction and a 20% improvement in operational efficiency. At Deloitte Digital, he led the development of a groundbreaking e-commerce platform that enabled one of the firm's clients to achieve a 35% increase in online sales. At TELUS, he played a pivotal role in the implementation of a cutting-edge customer service chatbot that resulted in a 15% reduction in call center volume and a 12% increase in first-contact resolution.

Conclusion
Steve Penney is a seasoned technology leader with a proven track record of driving digital transformation and innovation across the insurance and telecommunications industries. As the CTO of BOXX Insurance Inc., he is poised to continue his impressive career by leveraging his extensive experience, strategic vision, and technical expertise to propel the company's growth and solidify its position as a leader in the insurance technology landscape.