Steven Fakhori

Express Service Manager | Atlanta, Georgia, United States

Professional Overview

Steven Fakhori is an experienced Express Service Manager with a proven track record of driving operational excellence and customer satisfaction in the automotive industry. With a focus on streamlining processes, optimizing workflow, and fostering a customer-centric culture, he has consistently delivered exceptional service and contributed to the growth and success of the organizations he has served.

Experience Summary

Current Role

As the Express Service Manager at Carl Black Automotive Group since 2016, Steven oversees the day-to-day operations of the express service department, ensuring the efficient and timely delivery of vehicle maintenance and repair services. He leads a team of skilled technicians and service advisors, providing guidance, training, and mentorship to drive continuous improvement and exceptional customer experiences.

Under Steven's leadership, the express service department has streamlined operations, reduced turnaround times, and achieved consistently high customer satisfaction ratings. He has implemented data-driven decision-making processes, leveraged technology to enhance service delivery, and fostered a collaborative, customer-focused culture within his team.

Career Progression

Prior to his current role, Steven gained valuable experience in the automotive industry, serving in various service-related positions. He has a strong understanding of vehicle diagnostics, repair procedures, and customer service, which he has leveraged to drive positive outcomes for the businesses he has been a part of.

Academic Background

Steven holds a Bachelor of Science degree in Automotive Technology from the University of Georgia, where he specialized in vehicle maintenance and repair. He has also completed several industry-specific training programs and certifications, ensuring his knowledge and skills remain up-to-date with the latest advancements in the automotive field.

Areas of Expertise

• Automotive service operations management

• Team leadership and development

• Process improvement and workflow optimization

• Customer service and satisfaction enhancement

• Inventory management and cost control

• Technical expertise in vehicle diagnostics and repair

Professional Impact

Under Steven's leadership, the express service department at Carl Black Automotive Group has consistently exceeded customer satisfaction targets, with a focus on timely service delivery and transparent communication. He has implemented data-driven decision-making processes, resulting in improved resource allocation, reduced turnaround times, and increased profitability.

Conclusion

Steven Fakhori's extensive experience, technical expertise, and customer-centric approach have made him a valuable asset in the automotive industry. As an Express Service Manager, he is committed to driving operational excellence, fostering a high-performing team, and delivering exceptional service to his customers. With a proven track record of success, Steven is poised to continue making a positive impact on the organizations he serves.