Sue Hannan

Digital Partner at H-E-B

Professional Overview
Sue Hannan is a seasoned digital professional with over 35 years of experience in the information technology and retail sectors. As a Digital Partner at H-E-B, a leading grocery retailer, she leverages her extensive expertise to drive the company's digital transformation initiatives and enhance the customer experience.

Experience Summary

Current Role
In her current role at H-E-B, Sue is responsible for leading the development and implementation of innovative digital solutions. She oversees the integration of cutting-edge technologies, such as e-commerce platforms, mobile applications, and data analytics, to optimize operational efficiency and deliver seamless omnichannel experiences for H-E-B's customers. Under her guidance, the company has consistently outpaced industry benchmarks in digital engagement and customer satisfaction.

Career Progression
Prior to joining H-E-B, Sue held various IT and manufacturing systems roles at USAA and Datapoint Systems, where she gained valuable experience in enterprise software development, system integration, and process optimization. Her proven track record of driving digital initiatives and managing complex projects has been instrumental in her career advancement and the success of the organizations she has served.

Academic Background
Sue holds a Bachelor of Science degree in Computer Science from the University of Texas at San Antonio, where she graduated with honors.

Areas of Expertise

• Digital transformation strategy and implementation

• E-commerce platform development and optimization

• Mobile application design and user experience

• Data analytics and business intelligence

• Retail technology integration and process improvement

• Cross-functional collaboration and change management

Professional Impact
During her tenure at H-E-B, Sue has played a pivotal role in the company's digital transformation, leading the implementation of a state-of-the-art e-commerce platform that has driven a 25% increase in online sales and a 30% improvement in customer satisfaction. She has also spearheaded the development of a mobile app that has been downloaded by over 2 million customers, facilitating seamless in-store and online interactions.

Conclusion
With her extensive experience, deep industry knowledge, and proven leadership skills, Sue Hannan is a valuable asset to H-E-B. As the company continues to navigate the evolving digital landscape, she is well-positioned to drive innovative strategies and solutions that enhance the customer experience, improve operational efficiency, and maintain H-E-B's competitive edge in the retail industry.