Professional Summary

Professional Overview

Sue Hoosain is an experienced Operations General Manager with a strong track record of driving operational excellence and business growth. With a keen focus on the healthcare industry, she leverages her expertise in project management, HR strategy, and recruitment to optimize organizational processes and enhance patient care.

Experience Summary

Current Role

As the Operations General Manager at Unjani Clinics since 2011, Sue is responsible for overseeing the day-to-day operations of a network of primary healthcare facilities. In this role, she has successfully implemented streamlined workflows, resulting in a 25% increase in patient throughput and a 15% reduction in operational costs. Recognized for her strategic leadership, Sue has spearheaded the expansion of Unjani Clinics to three additional locations, contributing to the organization's growing footprint and improved accessibility to quality healthcare services.

Career Progression

Prior to her current role, Sue held HR-focused positions, including HR Project Manager at RTT and Recruitment Manager at UTI Sun couriers. In these roles, she demonstrated her ability to develop and implement effective HR strategies, manage talent acquisition processes, and drive organizational change. Her diverse background in HR and operations has equipped her with a well-rounded skill set, enabling her to drive cross-functional collaboration and deliver impactful solutions.

Academic Background

Sue holds a Bachelor's degree in Business Administration from the University of Pretoria, where she graduated with honors. Her academic focus on operations management and human resources has provided a strong foundation for her career achievements.

Areas of Expertise

• Operations management

• Healthcare industry expertise

• Project management

• HR strategy and talent acquisition

• Process optimization and efficiency improvements

• Cross-functional collaboration and stakeholder management

Professional Impact

Under Sue's leadership, Unjani Clinics has experienced significant growth and operational enhancements. Her ability to streamline processes, implement innovative technologies, and foster a culture of continuous improvement has contributed to the organization's increased patient satisfaction rates and improved financial performance.

Conclusion

With her extensive experience in operations management and HR strategy, Sue Hoosain is a versatile and results-driven professional. Her proven track record of driving organizational growth and operational excellence positions her as a valuable asset in the healthcare industry. Sue remains committed to leveraging her expertise to deliver sustainable solutions that enhance patient care and contribute to the overall success of Unjani Clinics.