Sue Purser, Chief Operating Officer (COO)
Professional Overview
Sue Purser is a seasoned operations executive with over 20 years of experience in the childcare industry. As the Chief Operating Officer (COO) of Kids & Company, she is responsible for overseeing the company's day-to-day operations, driving operational excellence, and ensuring the delivery of high-quality childcare services across the organization's network of centers.
Experience Summary
Current Role
As the COO of Kids & Company, Sue is accountable for the efficient and effective management of the company's operations, including facility management, staffing, program delivery, and customer service. Under her leadership, the company has achieved consistent operational efficiencies, improved service quality, and enhanced overall customer satisfaction. Sue's strategic vision and operational expertise have been instrumental in supporting the company's growth and expansion initiatives.
Career Progression
Prior to her current role, Sue served as the Chief Administrative Officer (CAO) of Kids & Company, where she was responsible for overseeing the company's administrative and support functions. Before that, she held the position of Vice President of Operations, during which she played a pivotal role in streamlining processes, implementing best practices, and driving operational improvements across the organization.
Earlier in her career, Sue worked as a Director at Faywood Childcare, where she gained valuable experience in managing and optimizing childcare operations. She also spent several years as an Early Childhood Education (ECE) Professor at Centennial College, sharing her expertise and mentoring the next generation of childcare professionals.
Academic Background
Sue holds a Bachelor's degree in Early Childhood Education from the University of Guelph. She is a highly respected and accomplished practitioner in the field, with a deep understanding of the unique challenges and opportunities faced by the childcare industry.
Areas of Expertise
- Operational management and optimization
- Childcare program development and delivery
- Facility management and resource allocation
- Staff training and development
- Process improvement and quality assurance
- Strategic planning and decision-making
Professional Impact
Throughout her career, Sue has demonstrated a strong commitment to driving operational excellence and fostering a culture of continuous improvement. She has led numerous initiatives aimed at enhancing the efficiency and effectiveness of Kids & Company's operations, resulting in significant cost savings, improved customer satisfaction, and increased profitability.
Sue's industry expertise and leadership have also been recognized by her peers, and she is often sought out as a speaker and thought leader in the childcare industry. Her contributions to the field have helped shape best practices and standards, ultimately benefiting children and families across the communities served by Kids & Company.
Conclusion
With her extensive experience, strategic vision, and operational expertise, Sue Purser is a valuable asset to Kids & Company and the childcare industry as a whole. As the COO, she is poised to continue driving the company's growth and success while ensuring the delivery of exceptional childcare services to the families it serves.
