Sulabh Agarwal
Global Head of Payments | Managing Director
Sulabh Agarwal is a seasoned financial services executive with over 20 years of experience driving digital transformation and innovation in the payments industry. As the Global Head of Payments and a Managing Director at Accenture, he leads a team of industry experts in developing and implementing cutting-edge payment solutions for some of the world's largest financial institutions.
Professional Overview
With a profound understanding of the evolving payments landscape, Sulabh specializes in helping organizations navigate the complexities of digital payments, open banking, and emerging technologies. He is a trusted advisor to C-suite executives, guiding them in leveraging innovative payment strategies to enhance customer experiences, drive revenue growth, and optimize operational efficiency.
Experience Summary
Current Role
As the Global Head of Payments at Accenture, Sulabh oversees a diverse portfolio of payment-related projects across multiple regions. He is responsible for setting the strategic vision, leading cross-functional teams, and delivering transformative payment solutions that enable Accenture's clients to stay ahead of industry trends. Under his leadership, the payments practice has achieved double-digit growth and gained recognition as a market leader in digital payment innovations.
Career Progression
Sulabh joined Accenture in 2004 as a Manager in the Financial Services practice, where he quickly distinguished himself as a subject matter expert in payment systems and digital transformation. He progressed through the ranks, becoming a Senior Manager in 2007 and then a Managing Director in 2013, assuming his current role as the Global Head of Payments.
Throughout his career, Sulabh has played a pivotal role in driving strategic initiatives and implementing large-scale payment transformation programs for leading global banks and fintech companies. His ability to translate complex technical concepts into practical business solutions has earned him a reputation as a highly sought-after leader in the payments industry.
Academic Background
Sulabh holds a Bachelor of Technology degree in Computer Science from the Indian Institute of Technology (IIT), one of the most prestigious technical universities in the world. His academic achievements, combined with his extensive industry experience, have contributed to his deep understanding of the intersection between technology and finance.
Areas of Expertise
- Digital payments transformation
- Open banking and APIs
- Payment systems integration and modernization
- Emerging payment technologies (e.g., real-time payments, blockchain, mobile wallets)
- Payment strategy and product development
- Payment regulatory compliance and risk management
Professional Impact
Under Sulabh's leadership, the Accenture payments practice has been recognized for its innovative solutions and industry impact. He has been instrumental in driving several high-profile payment transformation projects, including the implementation of a next-generation payment hub for a top-tier European bank, which resulted in a 30% reduction in operational costs and a 20% increase in customer satisfaction.
Sulabh is a frequent speaker at industry conferences and has authored numerous thought leadership articles on the future of payments. He is actively involved in industry associations and serves on the advisory board of a leading fintech accelerator program, where he mentors and advises early-stage payment startups.
Conclusion
Sulabh Agarwal is a visionary leader and a trusted advisor in the payments industry. With his deep domain expertise, strategic acumen, and proven track record of delivering transformative solutions, he is well-positioned to help organizations navigate the rapidly evolving payments landscape and unlock new growth opportunities.
