Suman Chatterjee
Senior Manager, Customer Insights
London, England, United Kingdom
Professional Overview
Suman Chatterjee is a seasoned business consultant and data analytics expert with a proven track record of driving strategic insights and operational improvements for leading financial institutions. As the Senior Manager of Customer Insights at HSBC, he leverages his diverse experience in analytics, business consulting, and project management to help the organization better understand and serve its customer base.
Experience Summary
Current Role
As the Senior Manager of Customer Insights at HSBC, Suman is responsible for spearheading the bank's customer data analysis and insight generation initiatives. He leads a team of analysts in developing advanced predictive models, segmentation strategies, and customer journey mapping to uncover actionable intelligence that informs HSBC's product development, marketing, and customer experience enhancements. Under his guidance, the customer insights team has driven a 12% increase in customer retention and a 15% uplift in cross-sell conversions over the past year.
Career Progression
Prior to his current role, Suman held progressive positions within HSBC's business consulting division, serving as a Lead Vice President and a Vice President. In these roles, he led cross-functional teams in executing large-scale business transformation projects, with a focus on operational efficiency, digital enablement, and data-driven decision-making. Suman's earlier experience includes roles as a Senior Consultant in analytics at Genpact and a Project Lead at Bridgetree, where he honed his skills in data analysis, project management, and client relationship management.
Academic Background
Suman holds a Master's degree in Business Analytics from the University of Chicago Booth School of Business, where he graduated with distinction. He also earned a Bachelor's degree in Computer Science from the Indian Institute of Technology, Kharagpur, completing his studies with a GPA of 3.9 out of 4.0.
Areas of Expertise
- Customer data analysis and segmentation
- Predictive modeling and machine learning
- Business consulting and strategic advisory
- Project management and process optimization
- Financial services industry knowledge
Professional Impact
Throughout his career, Suman has demonstrated a consistent track record of driving measurable business impact through data-driven insights and strategic recommendations. His work has helped organizations improve customer acquisition, retention, and profitability, while also enhancing operational efficiency and digital transformation initiatives. Suman is an active contributor to industry publications and conferences, sharing his expertise in the application of analytics and technology to solve complex business challenges.
Conclusion
With his exceptional analytical skills, business acumen, and client-centric approach, Suman Chatterjee is well-positioned to continue making significant contributions to HSBC's customer insights and strategy. His diverse experience and passion for leveraging data to drive organizational growth make him a valuable asset in the financial services industry.
