Sumi Ghosh

President of Operations | United States

Professional Overview

Sumi Ghosh is an accomplished operations executive with over 30 years of experience leading and transforming global retail and food service businesses. As the President of Operations at Dutch Bros Coffee, she is responsible for overseeing the company's daily operations, driving operational excellence, and spearheading strategic initiatives to support the brand's rapid expansion.

Experience Summary

Current Role

As the President of Operations at Dutch Bros Coffee, Sumi is responsible for managing the company's nationwide network of over 600 locations. She oversees all aspects of operations, including supply chain management, staffing, and franchise support. Under her leadership, Dutch Bros has achieved significant operational efficiencies, resulting in improved customer satisfaction and accelerated growth.

Career Progression

Prior to joining Dutch Bros, Sumi held senior leadership roles at some of the world's most recognized brands. As the Global VP of Nike Stores at Nike, she led the strategic development and implementation of the company's retail operations, driving global growth and enhancing the customer experience. Before that, she served as the COO at Foxtrot, where she successfully streamlined operations and expanded the company's footprint. Sumi also held executive positions at Starbucks, including SVP of Siren Retail, Roastery and Reserve Stores, and CEO of Tata Starbucks, where she was instrumental in growing the brand's presence in India.

Throughout her career, Sumi has demonstrated a strong track record of driving operational excellence, implementing innovative strategies, and leading high-performing teams to achieve exceptional results.

Academic Background

Sumi holds a Bachelor's degree in Business Administration from the University of Texas at Austin, where she graduated with honors.

Areas of Expertise

• Retail and food service operations management

• Supply chain optimization

• Franchise development and support

• Strategic planning and execution

• Organizational transformation and change management

• Cross-functional team leadership and collaboration

Professional Impact

Under Sumi's leadership, Dutch Bros Coffee has experienced significant growth and operational improvements. She has implemented data-driven strategies to enhance efficiency, streamline processes, and improve customer experiences across the brand's nationwide network. Additionally, Sumi has played a crucial role in expanding Dutch Bros' footprint, opening new locations and supporting franchisees to achieve their growth goals.

Conclusion

Sumi Ghosh is a seasoned operations executive with a proven track record of driving growth, improving efficiency, and leading high-performing teams. As the President of Operations at Dutch Bros Coffee, she is well-positioned to continue the brand's successful expansion and solidify its position as a leading player in the coffee and beverage industry.