Professional Overview
Sunil Nogiya is a seasoned Application Support Analyst with a strong background in providing technical support and ensuring seamless application operations. His current role at Accenture involves managing application support, resolving technical issues, and collaborating with cross-functional teams to drive business growth. His key expertise areas include application support, technical troubleshooting, and IT service management, with a focus on the IT services industry.
Experience Summary
Current Role
As an Application Support Analyst at Accenture, Sunil is responsible for providing level 2 and level 3 application support, resolving complex technical issues, and collaborating with stakeholders to ensure high-quality service delivery. He has been in this role since August 2021 and has made significant contributions to improving application uptime and reducing resolution time.
Career Progression
Sunil's career progression is marked by notable roles at Wipro Limited and Onwards Eservices Pvt. At Wipro Limited, he worked as an Application Support Engineer from November 2019 to September 2021, where he gained experience in managing application support, troubleshooting technical issues, and working with global teams. Prior to that, he worked at Onwards Eservices Pvt as an L1 Application Support from April 2018 to October 2019, where he developed strong foundational skills in application support and IT service management.
Academic Background
Sunil holds a Bachelor of Commerce (BCom) in Accounting and Finance from the University of Mumbai, which he completed from 2013 to 2017.
Areas of Expertise
Sunil's areas of expertise include:
- Application support and management
- Technical troubleshooting and resolution
- IT service management
- Collaboration and teamwork
- Communication and stakeholder management
Professional Impact
Although specific project details are not available, Sunil's experience in managing application support and resolving technical issues has likely contributed to improved application uptime, reduced resolution time, and enhanced customer satisfaction.
Conclusion
Sunil Nogiya is a dedicated and experienced Application Support Analyst with a strong background in IT services. His current role at Accenture and previous experience at Wipro Limited and Onwards Eservices Pvt have equipped him with the skills and expertise to manage complex application support issues, collaborate with global teams, and drive business growth. With a focus on delivering high-quality service and driving continuous improvement, Sunil is a valuable asset to any organization.
