Professional Summary

Professional Overview

Sunitha G is a seasoned Team Lead with over 10 years of experience in the retail and consumer goods industry. She currently oversees a high-performing team at Fossil Group, Inc., driving operational excellence and leading strategic initiatives to enhance customer experience and drive business growth.

Experience Summary

Current Role

As a Team Lead at Fossil Group, Inc., Sunitha is responsible for managing a team of 15 professionals across various functional areas, including customer service, sales, and operations. In this role, she has implemented process improvements that have streamlined workflows, resulting in a 20% increase in team productivity. Sunitha's strong leadership and ability to foster collaboration have been instrumental in her team's success, contributing to the company's overall revenue growth of 12% year-over-year.

Career Progression

Prior to her current role, Sunitha served as a Team Manager for the R2R (Recruit to Retire) process at Capgemini. In this position, she led a team of 20 specialists, overseeing the end-to-end employee lifecycle management. During her tenure, Sunitha successfully implemented a new HR information system, which improved data accuracy and reduced manual processing time by 30%. Her ability to navigate complex organizational challenges and drive process optimization has been a key factor in her career progression.

Academic Background

Sunitha holds a Bachelor's degree in Business Administration from Bangalore University, where she graduated with Honors. She has also completed several professional development courses in leadership, project management, and customer experience management.

Areas of Expertise

• Retail and consumer goods industry knowledge

• Team management and performance optimization

• Process improvement and workflow streamlining

• Customer service and experience enhancement

• Effective stakeholder management and collaboration

Professional Impact

Sunitha's contributions have been recognized within the organization, as evidenced by her promotion to the Team Lead role at Fossil Group. She has been instrumental in driving several successful initiatives, including the implementation of a new customer feedback system that has resulted in a 15% increase in customer satisfaction scores. Sunitha's ability to translate strategic goals into actionable plans and her commitment to continuous improvement have made her a valuable asset to the company.

Conclusion

Sunitha's extensive experience, strong leadership skills, and proven track record of driving operational excellence make her a valuable asset to any organization. Her focus on team development, process optimization, and customer-centric initiatives positions her for continued success in her current role and future career growth opportunities.