Sunny Kaur

HR Operations Team Manager - RICS

Coventry, England, United Kingdom

Professional Overview

Sunny Kaur is an experienced HR Operations Team Manager with a strong background in customer service and brand management. As the HR Operations Team Manager at RICS, she oversees the efficient delivery of HR services and solutions to support the organization's workforce. Sunny's expertise spans HR operations, team leadership, and strategic HR initiatives.

Experience Summary

Current Role

HR Operations Team Manager - RICS (2017-10-01 to Present)

Manages a team of HR professionals responsible for delivering HR services, including payroll, benefits administration, employee relations, and talent management

Leads the development and implementation of HR operational strategies and policies to enhance employee experience and ensure compliance

Collaborates with HR business partners to identify and address organizational HR needs, driving continuous process improvements

Contributes to the development of HR technology solutions to streamline operations and improve data-driven decision-making

Career Progression

Customer Services Team Manager at Ford Motor Company (2006-06-01 to 2010-09-01)

Managed a team of customer service representatives, ensuring exceptional service delivery and client satisfaction

Implemented process improvements and technological solutions to enhance operational efficiency and team productivity

Brand Manager at TOPSHOP TOPMAN (2002-06-01 to 2006-06-01)

Developed and executed brand strategies to drive market share and customer loyalty for the TOPSHOP TOPMAN retail brand

Collaborated with cross-functional teams to create and deliver impactful marketing campaigns

Academic Background

Bachelor of Business Administration, University of Warwick

Areas of Expertise

HR Operations Management

Team Leadership and Development

Employee Engagement and Retention

HR Policy and Compliance

Process Improvement and Optimization

Customer Service and Brand Management

Professional Impact

Spearheaded the implementation of a new HR information system, resulting in a 20% reduction in administrative workload and improved data accuracy

Developed and delivered training programs that enhanced the HR team's skills and capabilities, leading to a 15% increase in employee satisfaction scores

Collaborated with the HR leadership team to design and roll out a comprehensive employee recognition program, contributing to a 12% increase in employee retention

Conclusion

With a diverse background in customer service, brand management, and HR operations, Sunny Kaur brings a unique blend of skills and expertise to her role as the HR Operations Team Manager at RICS. Driven by a passion for driving operational excellence and fostering employee engagement, Sunny continues to make a significant impact on the organization's HR function and overall workforce performance.