Professional Overview

Surbhi Poddar is a seasoned operations manager with expertise in high-touch operations, currently serving as a High Touch Operations Manager at Cisco. Her key expertise areas include technical support, customer service, and operations management, with a strong industry focus on technology and telecommunications.

Experience Summary

Current Role

As a High Touch Operations Manager at Cisco, Surbhi is responsible for overseeing complex operational processes, ensuring seamless customer experiences, and driving process improvements. Her key responsibilities include managing high-priority customer issues, collaborating with cross-functional teams, and implementing operational efficiencies.

Career Progression

Surbhi's career progression is marked by notable roles such as Technical Support Specialist at Concentrix, Events and Communications Coordinator at Indian Student Association at AUT, and Cisco TAC Network Engineer at Aricent Technologies. Her career trajectory demonstrates growth from technical support roles to operations management, with key achievements in process improvements, customer satisfaction, and team collaboration.

Academic Background

Surbhi holds a Bachelor of Technology in Electronics and Communications Engineering from Guru Gobind Singh Indraprastha University and a Post Graduate Diploma in Business Management from Auckland University of Technology. Her academic background provides a strong foundation in technology and business management.

Areas of Expertise

Surbhi's expertise includes industry-specific skills in technical support, customer service, and operations management. Her technical competencies encompass network engineering, telecommunications, and process improvement. Additionally, she possesses leadership and management capabilities, with experience in team collaboration and process oversight.

Professional Impact

Although specific project details are not available, Surbhi's experience in high-touch operations, technical support, and customer service demonstrates her ability to drive process improvements, enhance customer satisfaction, and contribute to industry growth.

Conclusion

Surbhi Poddar's professional trajectory is marked by steady growth, from technical support roles to operations management. Her current focus on high-touch operations at Cisco demonstrates her ability to adapt to complex operational processes and drive customer-centric solutions. With a strong academic background, industry-specific expertise, and leadership capabilities, Surbhi offers a unique value proposition as a seasoned operations manager in the technology and telecommunications industry.