Professional Summary
Professional Overview
Suresh Vishwakarma is a seasoned financial services professional with over 15 years of experience in the banking and housing finance sectors. As the Deputy Manager at Niwas Housing Finance Private Limited, he leverages his expertise in customer relationship management, digital marketing, and business analysis to drive strategic initiatives and enhance operational efficiency.
Experience Summary
Current Role
As the Deputy Manager at Niwas Housing Finance Private Limited, Suresh is responsible for overseeing key business functions, including customer service, product development, and process improvements. He collaborates closely with the management team to develop and implement strategies that align with the company's growth objectives. Suresh's strong analytical skills and problem-solving abilities have enabled him to identify and address operational bottlenecks, leading to improved customer satisfaction and increased profitability.
Career Progression
Prior to his current role, Suresh held several leadership positions, including Business Analyst at ICREA, Digital Marketing Manager at ReachLocal Services India, and Customer Relationship Management Manager at Avenues India Private Limited. In these roles, he demonstrated his ability to analyze complex data, optimize digital marketing campaigns, and streamline customer-centric processes. Suresh's diverse experience across the financial services industry has equipped him with a comprehensive understanding of market trends, regulatory frameworks, and customer needs.
Academic Background
Suresh holds a Bachelor's degree in Commerce from the University of Mumbai, where he graduated with distinction. He is also a certified Financial Planner, further strengthening his expertise in the financial services domain.
Areas of Expertise
- Customer Relationship Management
- Digital Marketing and Analytics
- Business Analysis and Process Optimization
- Financial Product Development
- Team Leadership and Collaborative Initiatives
Professional Impact
Throughout his career, Suresh has played a pivotal role in driving business growth and operational excellence. As a Business Analyst at ICREA, he spearheaded the implementation of a new customer relationship management system, resulting in a 25% improvement in customer satisfaction ratings. As the Digital Marketing Manager at ReachLocal Services India, he developed and executed targeted digital campaigns that led to a 30% increase in lead generation and a 20% improvement in conversion rates.
Conclusion
Suresh Vishwakarma's extensive experience, coupled with his strategic mindset and technical expertise, make him a valuable asset to Niwas Housing Finance Private Limited. His commitment to continuous learning and his ability to deliver measurable results position him as a trusted leader in the financial services industry.
