Professional Overview
Surya Lee is a seasoned professional currently serving as a Principal Customer Success Manager, leveraging expertise in customer success management and industry-focused solutions. Key expertise areas include customer success, consulting, and support management, with a strong industry focus on software and technology.
Experience Summary
Current Role
As Principal Customer Success Manager at SAP since 2018, Surya oversees customer success strategies, ensuring high satisfaction rates and repeat business. Key responsibilities include managing customer relationships, identifying growth opportunities, and collaborating with cross-functional teams to drive customer-centric solutions. Notable achievements in this role include maintaining a high customer satisfaction rate, though specific metrics are not available.
Career Progression
Surya's career at SAP has been marked by steady growth and increasing responsibility. Prior to the current role, Surya served as Country Support Manager, Singapore, and before that, as a Platinum Consultant. These roles have provided a strong foundation in support management, consulting, and customer success, contributing to career progression and growth.
Areas of Expertise
Surya's areas of expertise include industry-specific skills in software and technology, technical competencies in customer success management and consulting, and leadership and management capabilities, particularly in team collaboration and customer relationship management.
Professional Impact
While specific project details are not provided, Surya's contributions to SAP's customer success initiatives have likely impacted the company's ability to retain customers and drive revenue growth. The measurable achievements of these efforts are not detailed but are integral to Surya's professional impact.
Conclusion
Surya Lee's professional trajectory is marked by a consistent focus on customer success, consulting, and support management within the software and technology industry. Currently, the focus is on delivering exceptional customer experiences as a Principal Customer Success Manager at SAP. Surya's value proposition lies in the ability to drive customer satisfaction, identify business growth opportunities, and lead cross-functional teams towards customer-centric goals, making Surya a valuable asset in the realm of customer success management.
