Professional Overview
Susan Chapman is an accomplished Talent Acquisition Manager with over 15 years of experience driving successful recruitment strategies across the retail and consumer goods industries. Leveraging a keen eye for talent and expertise in full-cycle recruiting, she excels at identifying, attracting, and securing top-tier candidates to support the growth and development of high-performing teams.
Experience Summary
Current Role
As Talent Acquisition Manager at Perry Ellis International, Susan is responsible for overseeing all aspects of the company's hiring processes. In this role, she partners closely with business leaders to understand their talent needs, develops targeted sourcing strategies, and implements efficient recruitment workflows to ensure a steady pipeline of qualified candidates. Susan's collaborative approach and data-driven decision making have enabled her to consistently exceed hiring goals and drive measurable improvements in time-to-fill and quality of hire metrics.
Career Progression
Prior to her current position, Susan held various contract and full-time talent acquisition roles with leading retail and consumer brands, including Cole Haan, WW (formerly Weight Watchers), The Body Shop, and Saks Fifth Avenue. Throughout her career, she has demonstrated a proven ability to thrive in fast-paced, dynamic environments, quickly adapting to changing business needs and finding innovative solutions to complex talent challenges. Susan's diverse background, combined with her strong business acumen and passion for people, has positioned her as a trusted partner and valued contributor within the organizations she has served.
Academic Background
Susan holds a Bachelor of Arts degree in Psychology from the University of Connecticut, where she graduated cum laude. Her academic pursuits provided a strong foundation in human behavior and interpersonal dynamics, directly contributing to her success in the talent acquisition field.
Areas of Expertise
- Talent Acquisition and Recruiting
- Workforce Planning and Forecasting
- Employer Branding and Candidate Experience
- Applicant Tracking System (ATS) Implementation
- Behavioral and Competency-Based Interviewing
- Workforce Development and Talent Management
Professional Impact
Throughout her career, Susan has consistently demonstrated a keen ability to identify and attract top talent to drive organizational success. Notable achievements include:
- Spearheaded the implementation of a new applicant tracking system at Perry Ellis International, resulting in a 25% reduction in time-to-fill and a 30% increase in candidate satisfaction.
- Developed and executed an innovative employee referral program at Saks Fifth Avenue that generated over 35% of all new hires and increased employee engagement by 15%.
- Recognized as a top-performing recruiter at Compass Group USA, consistently exceeding quarterly hiring targets by an average of 20%.
Conclusion
With a proven track record of excellence in talent acquisition, Susan Chapman is poised to continue making a significant impact in her role at Perry Ellis International. Her deep industry knowledge, data-driven approach, and commitment to building high-performing teams position her as a valuable asset in supporting the company's ongoing growth and expansion.
