Susan Christopher

Senior Sales Manager - Majors at Ingram Micro

Professional Overview

Susan Christopher is a seasoned sales professional with over 20 years of experience in the technology distribution industry. As the Senior Sales Manager - Majors at Ingram Micro, she leverages her deep expertise in account management, strategic sales planning, and driving business growth to lead a team of sales representatives and serve the company's top-tier customers.

Experience Summary

Current Role

As the Senior Sales Manager - Majors at Ingram Micro, Susan is responsible for overseeing the sales strategy and performance for the company's largest and most strategic accounts. She manages a team of sales representatives, providing guidance, mentorship, and support to ensure they deliver exceptional customer service and drive revenue growth. Susan's key achievements in this role include:

• Consistently exceeded annual sales targets by 10-15% through effective team management and account optimization

• Developed and implemented a comprehensive sales process that improved win rates by 25% for major accounts

• Spearheaded the launch of a new customer engagement program that increased customer satisfaction scores by 18%

Career Progression

Susan's career at Ingram Micro has been marked by a steady progression through various sales and operations roles, demonstrating her versatility and commitment to professional development. Prior to her current role, she served as the Sales Operations Manager, where she streamlined processes and implemented data-driven strategies to enhance sales team productivity. Earlier in her career, Susan was a successful Inside Sales Representative, honing her skills in consultative selling and account management.

Academic Background

Susan holds an Associate's degree in Business Administration from Niagara County Community College, where she graduated with honors.

Areas of Expertise

• Strategic account management

• Sales team leadership and coaching

• Developing and implementing sales processes and programs

• Analyzing sales data and leveraging insights to drive growth

• Building and maintaining strong customer relationships

Professional Impact

Susan's contributions have had a significant impact on Ingram Micro's success in the technology distribution market. She has been recognized for her leadership and strategic thinking, regularly presenting at industry events and contributing to the company's thought leadership initiatives. Susan's commitment to excellence and her ability to drive results have made her a valuable asset to the organization.

Conclusion

With her extensive experience, proven track record of success, and deep industry expertise, Susan Christopher is well-positioned to continue driving growth and innovation in her role as Senior Sales Manager - Majors at Ingram Micro. Her strong leadership, customer-centric approach, and strategic sales acumen make her a valuable asset to the company and a trusted advisor to her customers.